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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
517 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 517 reviews

October 07, 2023

Service was done very fast. Everyone involved was very helpful. Will use them again soon. More

by newellj77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laylanie
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Oct 10, 2023 -

Volkswagen of Alamo Heights responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a helpful experience!

October 06, 2023

Charisse took care of my vehicle and was super responsible. She maintain constant communication and gave me updates of the status of my Golf. More

by gerado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charisse
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Oct 10, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Charisse provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Had a great experience trading in my vehicle and getting a new one. James Ward was helpful and easy to work with. He made the process painless and worked with me to get where I needed and wanted to be at wi More

by Liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James and Mark
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Oct 06, 2023 -

Volkswagen of Alamo Heights responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Customer service is not the best, hate the fact that they can’t call me or send me a text when my car is ready for pick up. There is NEVER a lone car when my car is in service, and if I stay until my car is More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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October 03, 2023

Excellent service and customer care. Service reps took time to explain what was being worked on, recommended other care, and also took a look at additional concerns/questions outside of More

by elena.aguinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney, Tawni
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Oct 05, 2023 -

Volkswagen of Alamo Heights responded

We are thrilled to have provided you with an excellent service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

I had an emergency situation and the staff went above and beyond to help me. More

by Ranea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Zapata, Tim. In service Trina, Carissa and Iris.
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Oct 04, 2023 -

Volkswagen of Alamo Heights responded

We are glad to hear that the staff went above and beyond to assist you during your emergency situation. We're here to help, and your feedback is valuable. We're here to help and ensure you have the best experience possible!

October 01, 2023

Service representative was very attentive, knowledgeable, informing, and welcoming. I was very glad she was my rep. More

by pviscaino003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharice
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Oct 03, 2023 -

Volkswagen of Alamo Heights responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

Dealership has been great, very professional, polite and very helpful with out the feeling of being pushed. Had our vehicle in for the service and we received 5 🌟 service. Iris De La Rosa was are agent and More

by garnergp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris De LA Rosa
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Oct 03, 2023 -

Volkswagen of Alamo Heights responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Iris De La Rosa went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 30, 2023

The service was very good and professional,Tawni helped with what I needed and answered all questions I had, absolutely awesome !!! More

by japerkinsg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
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Oct 03, 2023 -

Volkswagen of Alamo Heights responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Tawni went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 30, 2023

Thank you for the oil change, tire rotation, and car wash. You were very nice, quick, and professional. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 03, 2023 -

Volkswagen of Alamo Heights responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

Aug 28, 2024 -

Jessica responded

Crystal Audas from VW of Alamo Heights was amazing, very helpful and quick to resolve my vehicles issues. Thank you so much.

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