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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
517 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 517 reviews

December 05, 2023

Excellent service! Knowledgeable technician as well as courteous, with excellent recommendations to. Keep my car running safely and smoothly. More

by cgball1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland in service.
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Dec 07, 2023 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Went to look at a 2022 Toyota Highlander based on the free carfax report provided. Was surprised to see that this vehicle's front bumper was badly damaged (probably due to an accident) and fixed with glu More

by RR
Recommend Dealer
No
Employees Worked With
Victoria Hammond, Ronnie Zapata
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Dec 05, 2023 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after a misunderstanding. I would like an opportunity to fix this and to earn your business, please contact me at 210-582-1198. I look forward to speaking with you. Jesus Rodriguez, General Manager

December 01, 2023

It was great experience buying my car. Mr. Armando was very professional and prompt at what he was doing. Most impressive was timing I was out with the car in short time than I spent other More

by Harihar adhikari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Chavarria
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Dec 05, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that your car-buying experience with Mr. Armando was so smooth and efficient! Having a professional and prompt salesperson can make a world of difference. Getting in and out quickly with your new car definitely adds to the positive experience. Congratulations on your new vehicle!

November 30, 2023

I love my new 2023 Volkswagen Tiguan! I had a great experience and wonderful service! Our salesman Michael Kraft was very helpful and made it very easy! More

by Julie Sauter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kraft
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Dec 02, 2023 -

Volkswagen of Alamo Heights responded

Congratulations on your new Volkswagen Tiguan! It's fantastic to hear that you had a great experience and wonderful service with Michael Kraft. A helpful and supportive salesman can certainly make the car-buying process enjoyable and straightforward.

November 29, 2023

Excellent Service as usual, Victoria superb customer service ! Excellent mechanical service and oil change, vehicle was returned clean, washed and dried. Check out seamless ! More

by Johnnyaquifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Dec 01, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Victoria provided superb assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

My service advisor, Leilani, was super friendly and helpful. They took very good care of me and my vehicle at VW of Alamo Heights. More

by amincer4723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Dec 01, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Leilani provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Customer Service was horrible. . advisor tried talking down to like I was dumb. I called back to speak with serve manager and GM a no response and not even a call back More

by bigd7340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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November 21, 2023

It’s really not just the dealership as it’s VW’s service dept. unwilling to work with me an a brake issue that has been repeated to me multiple times being a VW Issue. I bought the vehicle brand new last More

by DebSoto2007
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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November 18, 2023

As always Tawni is on point from the second I pulled into the service drive she already had my service information pulled up in the system ready to go 2 signatures and my shuttle was ready within 3 minutes. More

by KEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Nov 21, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Easy to make an appointment, excellent service from Tawni Mccord on checkin and follow up. The repair was perfect and on time. Excellent Wi-Fi also. More

by philip.helsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Mccord
Report | Print
Nov 21, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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