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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
517 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 518 reviews

January 18, 2024

I knew what I wanted when I walked in and Cameron was respectful and professional about getting it for me. I have been dealing with many dealerships to trade-in my car and decided to lease a VW for the f More

by dellis13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez, Cameron Harris
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Jan 21, 2024 -

Volkswagen of Alamo Heights responded

We're thrilled to hear that Cameron provided you with a respectful and professional experience in acquiring the vehicle you wanted. It's fantastic that your decision to lease a Volkswagen for the first time resulted in the best experience you've had in over 20 years of leasing. We appreciate your positive review and look forward to continuing to meet your expectations.

January 16, 2024

Very courteous and communicative. They get my car out when promised and are clear about services and price. More

by Cyndi Mergele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Licea
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Jan 19, 2024 -

Volkswagen of Alamo Heights responded

It's great to hear that our dealership is very courteous and communicative, ensuring your car is ready when promised and providing clear information about services and pricing. Transparent communication and timely service are crucial elements of a positive customer experience. Safe travels and continued satisfaction with your vehicle service

January 14, 2024

Great people who have the client as top priorty. Exceptional service and friendly staff. I would recommend to anyone More

by Pepsimike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Martinez
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Jan 18, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Carlos the service advisor was very helpful. .he covered my originally assigned SA and was very friendly More

by mr.fg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 12, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Carlos provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

If I could give 0 stars I would. Service advisor never communicated & called me IncorrectNameForTwoWeeksAfterContinuouslyCorrectingThem. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria, Mike
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Apr 06, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

January 06, 2024

Pleasant, efficient and good results. But the service personnel seemed overwhelmed at times to relay car repair progress More

by Larry
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 09, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had a pleasant and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Iris, my service rep, was amazing. Love her. And I am completely stunned with how fast you guys fixed my car. More

by Teri Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Jan 09, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Iris provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

I'm extremely excited about my Purchase at Volkswagen of Alamo Heights! Thank you Andy for showing us the Touareg, we love it and are turning heads every where we go! Thx. More

by Vdiscos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnaan Rowshan
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Jan 04, 2024 -

Volkswagen of Alamo Heights responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 31, 2023

Service department staff was nice and accomplished what was requested. However, I was charged 297.00 to install ECU software recommended by a Volkswagen Bulletin. This Bulletin corrected a problem that h More

by Sam.belknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
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December 29, 2023

No greeting upon arrival, my service person had absolutely no customer service skills. Upon drop off, we discussed my vehicle service appointment and when I brought up that I had a dash light I ne More

by Meghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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