Volkswagen of Alamo Heights

Was quoted 48 hour window to have vehicle diagnosed. No contact from dealership for four days before I was able to speak with someone about the issues. (They still hadn’t even looked at my vehicle yet). No contact from dealership for four days before I was able to speak with someone about the issues. (They still hadn’t even looked at my vehicle yet). Overall, VW had my vehicle for a total of 8 days before I got it back. I was also promised by Terry a car wash and vaccuum. Vehicle was returned to me dirty with no cleaning. I used to come here for my oil changes and maintenance. I think I’ll go somewhere else. Management was not very helpful and didn’t seem very apologetic and seemed ready to argue regarding all the ‘misinformation’ on pricing that I was given before taking my vehicle in. VW of AH can definitely work on their timeliness of communication and follow up. It goes a long way. More

Excellent service and professional employees. I highly recommend it for anyone who is looking for maintenance I highly recommend it for anyone who is looking for maintenance More

Friendly and helpful. Iris was very good at keeping us informed on the progress of our vehicle while in service. Iris was very good at keeping us informed on the progress of our vehicle while in service. More

The service department at Volkswagen of Alamo Heights is outstanding. The customer service is wonderful and they are constantly checking in on you and your vehicle. Mechanics/Technicians send video of wor outstanding. The customer service is wonderful and they are constantly checking in on you and your vehicle. Mechanics/Technicians send video of work progress on your vehicle and they really cater to your wait with snacks, water, coffee and friendly staff. Whether sales, assistants even technicians someone always comes by to say hi and if you need anything, or ask if you have been helped. Just a friendly and professional atmosphere, which is why we choose to come here to get our vehicle serviced. More

Great service! My repair was performed accurately and everything was put back together the right way. Every time I called David could provide a status update alon My repair was performed accurately and everything was put back together the right way. Every time I called David could provide a status update along the way and was a pl a sure to work with. Wouldn't hesitate to bring my car back. More

They didn't even help me with what i needed. I needed my fuel injectiors cleaned and that should've been covered in my warranty. But they added on other things to "fix the problem" and went on I needed my fuel injectiors cleaned and that should've been covered in my warranty. But they added on other things to "fix the problem" and went on to do maintenance. But quoted "it'll be 100 more and your warranty should cover the rest, but send us the number of your warranty carrier and we'll call you back with the cost" 2 days later i don't hear back from them until my car is ready. And surprised me with a 900 dollar bill without getting me info on what my coverage was. Because maintenance isn't covered in my plan. But i was quoted 100. On top of "your warranty should cover it" Do not let them talk you into anything until you get a price first. Might save you a couple hundred dollars. More

Salesman was quick and knowledgeable, deal was done in a timely manner. A good job timely manner. A good job More

They are very professional. Work is done in a timely manner. Would recommend this facility for a job well done. Work is done in a timely manner. Would recommend this facility for a job well done. More

Tim was great! He worked with me for a few days helping me pick the perfect VW for me! He worked with me for a few days helping me pick the perfect VW for me! More

Although it was busy, they did a great job of customer service and honestly it felt like I didn’t have to wait long for my vehicle. Staff answered all questions and left me at ease! service and honestly it felt like I didn’t have to wait long for my vehicle. Staff answered all questions and left me at ease! More