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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
516 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 516 reviews

November 14, 2024

Service was nice and to the point. Waiting around and while waiting director came to chat and let me know of some events as well as gave me a gift card. All which is appreciated. Has t More

by Chris F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez, Troy Thorpe
Report | Print
November 13, 2024

Dealership employs courteous, knowledgeable individuals. Very attentive to your needs. Does their best to get you taken care of asap. More

by landie58
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal, Rodney, Adnaan Rowshan
Report | Print
Nov 14, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 08, 2024

Great service and accommodations. Crystal, the service advisor, was so helpful. I will only be going to Alamo Heights Volkswagen from this point forward. More

by thegudopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal- service
Report | Print
Nov 11, 2024 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to Crystal here at Volkswagen of Alamo Heights! We look forward to your next visit! Take care!

November 08, 2024

Tawni was my service advisor and she was amazing during the whole process of having my car serviced More

by alexandriaholifield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Report | Print
Nov 11, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with Tawni! Please don't hesitate to reach out to us if there's anything more we can do!

November 07, 2024

Extremely disappointed. 8oK service and y'all didn't even rotate tires (which I payed for). No service adviser notified me that my vehicle was ready. I had to walk in to f More

by julianhmolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney at Service, Tawnie
Report | Print
Nov 09, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the negative service visit that you experienced. We always try to provide the best quality of service so this should not have happened. I would appreciate the opportunity to learn more and make this right. Please reach out to me at your earliest convenience. I look forward to speaking with you. Lee Tinoco General Manager E: ltinoco@vwofalamoheights.com

November 07, 2024

Abbie was very patient and detailed with went over everything with me took the time to show me what my filter looked like as well More

by jennifercorrales9791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie
Report | Print
Nov 09, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. If you have any further questions, please give us a call. We're always happy to help!

November 03, 2024

Was very missed informed about the service i would receive after the purchase of the vehicle. I never got a call back from Bryan Sanders, after i explained in detail the situation that i had gone th More

by mp210zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The original sales rep no longer works here, Bryan Sanders
Report | Print
Nov 06, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback and for bringing this to my attention. I apologize for the lack of communication and any frustration this situation may have caused. I would like an opportunity to make this right. Please reach out to me directly so I can learn more and hopefully work towards a resolution. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

November 03, 2024

Was very informed never got a call back from Bryan Sanders, after i explained in detail the situation that i had gone through, twice already. He reassure me he would talk to the general manager and w More

by mp210zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The sales person we originally worked with longer works there, Bryan Sanders
Report | Print
Nov 06, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback and for bringing this to my attention. I apologize for the lack of communication and any frustration this situation may have caused. I would like an opportunity to make this right. Please reach out to me directly so I can learn more and hopefully work towards a resolution. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

November 02, 2024

Buy from Roselyn. She helped me with everything with my three boys and made a very peculiar trade-in situation as easy as the given situation could be. More

by Jennel.l.buchanan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roselyn
Report | Print
Nov 05, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Thank you, and have a fantastic day!

October 31, 2024

The dealership met my expectations, despite having to wait longer than promised for my 10k service. More

by Arsusa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Report | Print
Nov 05, 2024 -

Volkswagen of Alamo Heights responded

Hello, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you.

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