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Volkswagen Thousand Oaks
Thousand Oaks, CA
162 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 162 reviews
May 03, 2026
Jay was immediately welcoming and kind, explaining what he recommended without pressure or upselling. Normally I feel uneasy at dealers and he made me feel welcome and seemed genuinely happy to help. I can he recommended without pressure or upselling. Normally I feel uneasy at dealers and he made me feel welcome and seemed genuinely happy to help. I can tell he loves his job and is great. As for the service on my car, I am satisfied with the work. I also very much appreciated the complimentary car wash. Thank you so much! More
by VMorales
Verified CustomerEmployees Worked With
Jay
May 03, 2026
The car dash had a warning light indicating the 12 volt battery was failing. I discussed this with the service advisor. The battery was tested and found to be failing. It was replaced per VW specificati battery was failing. I discussed this with the service advisor. The battery was tested and found to be failing. It was replaced per VW specifications. Additional inspections were completed but were not detailed with the exceptions of the cabin filter and tire pressure. The tire pressure was over inflated by checking with multiple gages indicating 43 PSI (42 max). Reset tire pressure to lower max pressure. Would have liked to see what inspections were performed as opposed to “multi point inspections” which lacks definition. More
by RNSTILL0
Employees Worked With
No sales force personnel
May 03, 2026
Great service. Everything went smoothly. Love my car! Mohammed was very friendly and loves his job. Everything went smoothly. Love my car! Mohammed was very friendly and loves his job. More
by kristineendo
Employees Worked With
May 02, 2026
Appointment was made quickly, John was very professional and was able to communicate with my 3rd party warranty to get my claim covered. The technician who worked on it, fix it right away. and was able to communicate with my 3rd party warranty to get my claim covered. The technician who worked on it, fix it right away. More
by BUICKTECH23
Employees Worked With
John Garcia.
May 02, 2026
Sales person was great. The financial follow up was not great. Left the Finance department a VM after 1 week because the credit site had not been updated (old car was still The financial follow up was not great. Left the Finance department a VM after 1 week because the credit site had not been updated (old car was still on there with automatic payments and the new car was nowhere to be found). Got a call from the Finance department after two weeks because I had to sign parts of the contract again. Not great. More
by ASCIAMANNA
Employees Worked With
May 01, 2026
The sales team was lovely if somewhat uninformed about the details of the car. The worst experience was dealing with the finance team. The finance manager was rude, curt, and unhelpful. It ruined the expe the details of the car. The worst experience was dealing with the finance team. The finance manager was rude, curt, and unhelpful. It ruined the experience and we will never come back More
by lef2891
Employees Worked With
April 29, 2026
Quick process with price transparency The sales rep gave me all the pricing and via text so they were able to start the process before I got to the dealership making the process smooth and easy. There was n me all the pricing and via text so they were able to start the process before I got to the dealership making the process smooth and easy. There was no hidden fees or last-minute add-ons. The price was very clear and transparent. More
by Leigh Hanisee
Employees Worked With
Beau
