Volkswagen Danbury

Volkswagen of Danbury, Connecticut I paid $210 to Volkswagen of Danbury on May 21 for a diagnostic. They gave me a printed report, which I immediately saved to my phone in case anything shady happene Volkswagen of Danbury on May 21 for a diagnostic. They gave me a printed report, which I immediately saved to my phone in case anything shady happened later. That report specifically recommended replacing the fuel injector harness for an EPC light. My trusted mechanic used that exact report to try and order the part. He contacted Volkswagen multiple times over the course of more than two weeks with no response. When I called him today to follow up, he called Volkswagen again. This time, they claimed they never performed a full diagnostic. They said the part was never officially recommended and that it was only a suggestion. That is completely dishonest. Not only did I pay for the diagnostic, they handed me a printed report with that part listed as a necessary repair and followed up with calls urging me to bring the car back in. But now that I chose not to pay their $1400 estimate and go with my own mechanic, they are trying to rewrite the story. If I had not followed up today, I would still be waiting around with no answers and no part. Whether this is incompetence or a deliberate tactic to force customers into overpaying, the result is the same. It is unacceptable. I would not trust Volkswagen of Danbury to service a toy car at this point. Document everything and do not take their word for anything. Always get your receipts. Always save your reports. Always ask questions. If something feels off, it probably is. Protect your time, your money, and your vehicle. This experience has been nothing short of frustrating and suspicious. Do better. More

I purchased my 2022 Taos through Sean Vines about two months ago and have been very pleased with the car and the service since then. Sean was informative, patient and worked with me to get to a price I w months ago and have been very pleased with the car and the service since then. Sean was informative, patient and worked with me to get to a price I was comfortable with. After mostly negative experiences with the last two dealers I worked with, I'd happily return to VW Danbury the next time I'm in the market for a vehicle. More

Much apprecaited the service we received, the comfortable and easy exchanges between Joe Haddad and our family, the back and forth banter and of course, the result of our process. We are very happy and deli and easy exchanges between Joe Haddad and our family, the back and forth banter and of course, the result of our process. We are very happy and delighted with everyting about Volkswagen Danbury! More

We had a great experience at VW Danbury. John was very friendly and easy to work! John was very friendly and easy to work! More

This is my second purchase in less than a year, Volkswagen is a dependable brand and drives beautiful. The staff at Danbury is beyond exceptional. Especially Joseph our salesman. very happy with my Volkswagen is a dependable brand and drives beautiful. The staff at Danbury is beyond exceptional. Especially Joseph our salesman. very happy with my experience with Danbury Volkswagen. I would definitely recommend you test drive the Tiquan and the Jetta- beautiful More

This is my fourth leased car here and everytime it’s such an easy and smooth transaction and experience! an easy and smooth transaction and experience! More

Everyone was great and professional - the whole process from start to finish was so easy. Highly recommend this dealership! from start to finish was so easy. Highly recommend this dealership! More

Great Service! Made the process easy to manage and followed through quickly. Highly recommend this dealership. No pressure at all. Made the process easy to manage and followed through quickly. Highly recommend this dealership. No pressure at all. More

I’ve been buying cars from VW Danbury for 15 years my salesman John has become a friend and the manager Steve both are great and make it a wonderful experience salesman John has become a friend and the manager Steve both are great and make it a wonderful experience More

John Debonis was wonderful to work with. He got us answers immediately whenever asked. Pricing was the best out of all dealerships we were working with. The finance manager was so respectful He got us answers immediately whenever asked. Pricing was the best out of all dealerships we were working with. The finance manager was so respectful and did not give a strong push to make a sale, he let us make a decision on our own time. More