Volkswagen Danbury

Danbury vw advertised themselves as being dedicated to exclusively to "Certified Pre-Owned sales". They advertised my used V10Touareg as Certified pre-owned and confirmed that the vehicle had a two year 2 exclusively to "Certified Pre-Owned sales". They advertised my used V10Touareg as Certified pre-owned and confirmed that the vehicle had a two year 24,000 miles warranty. I went to pick up the vehicle (Seven hour drive from my house)! and when I returned home I VW USA said that there was no warranty and the dealer is refusing to call me back. Stay tuned... More

Dealership has great service department, friendly salespeople. However three times I have tried to buy a new car from them and been told we had a deal only to have Neal the finance person kill the d salespeople. However three times I have tried to buy a new car from them and been told we had a deal only to have Neal the finance person kill the deal. My problem is that I never feel Neal can tell you the truth about anything. Each time I have walked out after Neal killed my deal and purchased a car at a different dealer usually the same day. Very sleazy fiance department, should be reported to Ct Dept. of Consumer Affairs. More

Having bought 2 cars from Danbury VW in August of 2007, I have had a good opportunity to work with them in both sales and service. Both experiences have been very positive, especially compared with other l have had a good opportunity to work with them in both sales and service. Both experiences have been very positive, especially compared with other local VW dealers I have worked with in the past. They are 45 minutes from my home, but worth the trip as they have been knowledgeable, friendly, helpful, and seem honest! I would recommend Danbury VW to anyone looking for a dealer to establish a lasting relationship with, even if they are not the nearest dealer to you. More

We recently purchased a second VW and worked with Steve who was diligent in following through on the sale, was really down to earth and receptive to our hesitations and concerns. The sales manager and who was diligent in following through on the sale, was really down to earth and receptive to our hesitations and concerns. The sales manager and finance manager whose names escape me at the moment were also willing to do what it took to make a deal and we were able with some pre-dealership research to negotiate a GREAT price and GREAT financing rate. We love our New Passat and I would recommend this dealership to anyone. More

I left an AWFUL dealership in Greenwich when I moved to Danbury area. I have generally had great experiences with this dealership, but there have been the occasional questions in mind. The service is pri Danbury area. I have generally had great experiences with this dealership, but there have been the occasional questions in mind. The service is pricey, but they do seem to know what they're doing, even if they do often try to upsell. My car always come back clean, and when needing a large chunk of work my service rep was able to work with me a little bit on the pricing. I told them the troubles I was having in Greenwich and what the reps there had told me and basically this dealership laughed at how ridiculous that was and rectified all of my problems (even at no cost to me by going through VW as an act of good faith!) My only complaint is they did once tell me I needed to replace my brakes sooner than needed (my mechanic brother checked it out and told me there was wear, but not necessary to replace yet.) More

The salesman was great, but once I got to the finance person the experience was the worst I've had purchasing a car - PUSHY, PUSHY, PUSHY - I wanted to pay cash and she was really 'put out' that I didn't person the experience was the worst I've had purchasing a car - PUSHY, PUSHY, PUSHY - I wanted to pay cash and she was really 'put out' that I didn't want to finance the vehicle - what happened to the 'customer is always right' - I purchased the vehicle else where I felt more at ease in dealing with the sales department More