Volkswagen Cypress
Houston , TX
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Services Turned Great to Poor (Finance Greg Chapman) Greg was very frustrated because I requested copies of all documents and stressed that mileage and my name was incorrect. Plus he refused to change c Greg was very frustrated because I requested copies of all documents and stressed that mileage and my name was incorrect. Plus he refused to change correct county for taxes and title. Said I could not cross through or write correct information on document. The last straw was the temporary tag had my name incorrect and Adrian Rodriguez stated he was unable to correct. I only wanted correct paperwork to reflect the transaction I WAS PAYING FOR. The Sales Associates (Nicole Lanier and Khalil ZAJ were very helpful and kind. I would not recommend this dealership or return for another purchase if I had to deal with Greg or Adrian again. More
Good experience for 1st time buyer It was my daughter's first time to buy a car, very good experience. Ike and Kahlil were very helpful during the process. She is very happy with her It was my daughter's first time to buy a car, very good experience. Ike and Kahlil were very helpful during the process. She is very happy with her purchase. Thank you for the great service! More
4th VW and more to come from Jersey Village VW I recently purchased my 4th volkswagen from Jersey Village VW. I have always receive stellar customer service. I usually go in person, but this time I I recently purchased my 4th volkswagen from Jersey Village VW. I have always receive stellar customer service. I usually go in person, but this time I put an inquiry in on their website. I received a prompt call from Stephen Ruiz. We schedule a time for me to bring my current car to be appraised, I was surprised that my sales person was who appraised my car and asked me questions about it through the process. I felt he did a good job listening to me and not just trying to sell me on what was best for him. Thanks for making my car buying experience a great one every time!!! More
Easy and great experience Premium service they take a great care of me always helping me tony and kahlil making this a great and easy experience buying my car Premium service they take a great care of me always helping me tony and kahlil making this a great and easy experience buying my car More
Service dept unable to do oil change, booked for the entire week. Service rep never called back to secure an appt. poor poor poor poor unable to do oil change, booked for the entire week. Service rep never called back to secure an appt. poor poor poor poor More
Other dealers take note this how to sell a car I sent an email out to all local VW dealers in Houston. Stephen responded very quickly. We a;ready knew exactly what we were looking for so he confirm I sent an email out to all local VW dealers in Houston. Stephen responded very quickly. We a;ready knew exactly what we were looking for so he confirmed they had one in stock. When we arrived to the dealership a car was set aside and ready. Stephen is very knowledgeable and explained many of the features of the car we were interested in. When it came to working the numbers it was very low stress and the made a very fair offer the first time out. The finance person was also very nice and not too pushy. It took very little time for me to drive out in my new VW and I really appreciated that! More
Momentum Volkswagen Jersey Village Yesterday I went to seek out a new vehicle at Momentum Volkswagen Jersey Village and first off, let me just say that it was the best experience when d Yesterday I went to seek out a new vehicle at Momentum Volkswagen Jersey Village and first off, let me just say that it was the best experience when dealing with car shopping that I have ever had!!! Bobby Fountain was so helpful and knowledgeable when it came to any questions I had about Volkswagen vehicles and accessories. Very stress free environment and I didn't feel like I was being sold a car, but more like I was given the opportunity to find the vehicle that best suits me. I must say, I felt as if I was right at home. It's so great knowing that there are car salesman out there that want to help you find the right vehicle for you and that they aren't just trying to make another sale. If you are looking for a Volkswagen, I highly recommend taking the time to visit Bobby Fountain over at the Jersey Village location and experiencing first hand how car shopping should be. More
New Car Buying Experience I just leased my 5th VW Jetta with Stephen Ruiz. His professionalism and ease of buying my new cars with him keeps me coming back over and over to M I just leased my 5th VW Jetta with Stephen Ruiz. His professionalism and ease of buying my new cars with him keeps me coming back over and over to Momentum Volkswagon of Jersey Village. He guides me to the best car with the best amenities that are right for me. The service department is outstanding, I drive 20 miles just to come to this dealership. If you want the utmost customer care and sincere service from sales to finance to service, you will find it here. More
Great car buying experience Salesman AJ was low key and very knowledgeable. The entire car buying experience was very satisfactory. Would definitely be back when I am back in t Salesman AJ was low key and very knowledgeable. The entire car buying experience was very satisfactory. Would definitely be back when I am back in the market. More
Great dealership - quality cars & excellent customer service This dealership excels in customer service. AJ Woods is friendly, honest, well-informed, and makes the process easy. I'm very pleased with my purchase This dealership excels in customer service. AJ Woods is friendly, honest, well-informed, and makes the process easy. I'm very pleased with my purchase. More