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Volkswagen Cypress

Houston , TX

1.3
129 Reviews

19550 Northwest Fwy

Houston , TX

77065

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Showing 129 reviews

September 10, 2015

Services Turned Great to Poor (Finance Greg Chapman) Greg was very frustrated because I requested copies of all documents and stressed that mileage and my name was incorrect. Plus he refused to change c More

by RedJetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Lanier, Khalil ZAJ, Greg Chapman, Adrian Rodriguez
Sep 11, 2015 -

Volkswagen Cypress responded

Thank you for bringing this to our attention. This is not consistent with the quality of service that we pride ourselves on at our store. We would like to talk to you directly regarding your experience at our dealership. Please contact Beth Northern at 281-925-5007 or beth.northern@jerseyvillagevw.com. We hope this does not keep you away from our dealership and we would love the opportunity to earn back your trust.

August 17, 2015

Good experience for 1st time buyer It was my daughter's first time to buy a car, very good experience. Ike and Kahlil were very helpful during the process. She is very happy with her More

by Debbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ike Mitchell, Khalil
July 22, 2015

4th VW and more to come from Jersey Village VW I recently purchased my 4th volkswagen from Jersey Village VW. I have always receive stellar customer service. I usually go in person, but this time I More

by sonic123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ruiz
July 21, 2015

Easy and great experience Premium service they take a great care of me always helping me tony and kahlil making this a great and easy experience buying my car More

by Angel torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony roberts, kahlil
June 30, 2015

Service dept unable to do oil change, booked for the entire week. Service rep never called back to secure an appt. poor poor poor poor More

by Car girl 12345
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott who is no longer with Vw
Jul 06, 2015 -

Volkswagen Cypress responded

We apologize, this is not consistent with the quality of customer service we pride ourselves on at Momentum VW Jersey Village. We would still like to speak to you in further detail regarding service visit and who your service rep is. At your convenience please contact our Service Manager, Steve Quezada at 281-925-5101, so we can further discuss your concerns. Thank you.

June 25, 2015

Other dealers take note this how to sell a car I sent an email out to all local VW dealers in Houston. Stephen responded very quickly. We a;ready knew exactly what we were looking for so he confirm More

by Amie699
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ruiz
June 23, 2015

Momentum Volkswagen Jersey Village Yesterday I went to seek out a new vehicle at Momentum Volkswagen Jersey Village and first off, let me just say that it was the best experience when d More

by Steevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Fountain
June 05, 2015

New Car Buying Experience I just leased my 5th VW Jetta with Stephen Ruiz. His professionalism and ease of buying my new cars with him keeps me coming back over and over to M More

by Carolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEPHEN RUIZ
June 03, 2015

Great car buying experience Salesman AJ was low key and very knowledgeable. The entire car buying experience was very satisfactory. Would definitely be back when I am back in t More

by Bruyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ
June 01, 2015

Great dealership - quality cars & excellent customer service This dealership excels in customer service. AJ Woods is friendly, honest, well-informed, and makes the process easy. I'm very pleased with my purchase More

by kgs986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Woods
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