Have had serveral terrible experiences with this dealership from sales to service. They lie to get you in the door, play games with pricing and leave you sitting for hours while they "discuss with their manager". We were told by Malinda to stop in and she'd have several cars ready for us to test drive. When we arrived she was no where to be found and we were told none of the cars she mentioned were even at the dealership. They lie, waste your time and try to scam you on price. They overspent building this dealership and are trying to push the costs off on their customers. The service department tries to tack on extra fees, told us we needed new tires with 10k miles on the car and when we called them out they say "oh, we mixed up the vehicles". If I could give zero stars I would! Avoid like the plague!

Worst experience anywhere with VW Cypress, especially with one of the service advisors: Gregory Johnson. They tried to deny my brake pad warranty and insisted that brakes do not have warranty. I was fortunate to have the VW warranty document handy. He looked at the warranty as if it’s the first time he’s seen it, however Jetta and TAOS are known to have defective rear brake pads between the 2022-2024 years. It was so bad that VW issued an extended warranty on the brake pads and related parts. FYI, brake pads were down to 2mm at the 20k mi in the 1 year ownership. When they found my warranty paper, they refused to resurface or replace rotors unless I pay for them. I reached out to the service manager and one of their techs and they all said the same thing. The manager tried to tell me that my letter is for TAOS (never had a Taos in my life), not the Jetta that I own and I had to point him to the JETTA printed on the warranty. They verbally confirmed it can be used as-is and there would be no vibrations, braking problems etc. I worked on a lot of vehicles and had bad experience with brakes when replacing pads without replacing/resurfacing the rotors. I asked them to put what they said in writing but they were dodgy and kept promising it will be fine. When I got my final document, nothing was mentioned about them not replacing the rotors and stating there would be no problems in brake performance. Thus, I went ahead and attempted to write in what they said. To my surprise, Gregory Johnson the adviser snatched the document away from me and said I have no rights to write anything on the document. I walked away, it’s just brake pads and rotors that I can replace in my driveway. Nonetheless, I am surprised a dealership would turn rude and dishonest over such trivial matters, especially since I did not make them replace what they deem unnecessary and merely wanted to note in writing that they advise I won’t have the problem that I foresee coming. This dealership and their people are rude, unknowledgeable and dishonest. I will stay as far away from them as humanly possible.

RUN! Not just from this dealership, from all Volkswagon products. I have a 2024 Volkswagen atlas. It has had infotainment issues since the day I bought it. The screen goes completely blank, and you cannot control your AC, your heat, your back up camera, radio, etc. Volkswagon corporate will not allow service/warranty to change out the screen as they say they have an update coming, but have no ETA on when the update will be here. Keep in mind this has been happening to me personally since August 2023 and still no software update. I drive around constantly with my AC or heater blasting because I’m unable to control the climate once my screen goes blank. So keep in mind, if it’s cold in the evening and you have your heater on, and come back out in the morning and it’s Houston hot, you are stuck driving around all day with your heater blasting, or until the screen decides to come back on. This happens to me 7 to 10 times per week and lasts anywhere from 3-14 hours each time. Also, when the screen goes blank, I have issues with the auto braking. I was on 290 the other day, and the car slammed on his brakes automatically, without a car in sight. This happens quite a bit. If someone had been behind me, I would’ve been hit. It’s dangerous and ridiculously inconvenient. And It’s becoming more frequent. Volkswagon Cypress acknowledges an issue but refuses to buy back the car. The most irritating part is that they are still selling this product full well knowing there is a defect in the software. They do not tell you about it, you do not sign any sort of disclosures prior to purchasing. I’ve been told by sales and service, that this is happening to all of the 2024 atlas models.

I am a senior and buy a new vehicle every year. Sometimes two a year if my wife wants a new one also. First, I recommend you call their main phone number and experience your call going to a voicemail box which is full with no option other than to hangup. That should be all the warning anyone needs. Their staff seems to have rotating titles. The reviews here that are three, four and five must have gone to a different dealership. Go sit in their customer waiting area and listen to the complaints. This dealership is so bad it is almost laughable. I did not finance the purchase but they managed to have the title issued incorrectly. Since they do not answer phone calls I had to make another trip to get that fixed. On the upside I do like the GTI and it will never see this dealership again.

Yes, If I could give a negative star response, I would (Google will not let you post zero stars). Where to begin with the dishonest, unethical, and unprofessional salesman and some of the managers I tried to deal with...yes we purchased a vehicle here, but will never ever purchase another from this dealership. I do realize that in this day and age in Houston, customers come and go, and you are also willing to brush off / blow off customers concerns and twist long-distance negotiations around to complete the sale and still survive in your business. Our "journey together" isn't over yet and I will find other means to get your attention. Make the trip to another Volkswagen Dealership in Houston where you should be able to believe you are working with and honest salesperson that you can trust to do the right thing.

Scheduled service on Saturday to replace a tire, oil change and get state inspection before my daughter heads out of state to college. i only came to the dealership because they said they would do all 3. When I arrived I was told there is no inspector on site and they can’t do the inspection. Then I receive a call saying I have 2 codes for an oil leak and gas cap leak (had just purchased a new replacement cap due to original being stolen off the car), and the cost would be 1175 for everything (including 199 for diagnostics and original quote). There was a check engine code but I was previously told it was due to the after market battery that was installed prior to the last oil change. I reluctantly agreed because I need to pass emissions testing by this weekend and can’t with the codes. I was told the car would be ready by noon on Monday. Monday night I get another call to tell me the car won’t be ready until noon on Tuesday so they will waive the 199 diagnostic fee. Tuesday I get a call (after leaving messages) that the car still isn’t ready. Today, I get a call that the car is ready and the codes are gone so it will pass emissions. So I call to remind them that they were going to do the test for me. I’m then told that they can’t because we need to drive it 200 miles first and my total cost is over 1200, which is more expensive than the quote that included the diagnostics, that was supposed to be waived. When asked why, I was told because of the oil change. This should have been part of the quote provided when they called to get authorization for the 2 additional services performed. I honestly don’t think there were any leaks, they had no plans to do the emissions, and they are a bunch of shady liars. I will NEVER use them again.!