Volkswagen Cypress

Awful service Absolutely awful... I have a 2013 beetle that I bought brand new. I hardly drive the car and it has less than 8000 miles on it. The car has been hou Absolutely awful... I have a 2013 beetle that I bought brand new. I hardly drive the car and it has less than 8000 miles on it. The car has been housed in the garage and hardly saw any rain. The engine light and EPC light came on. I lost all power on the busiest highway in Texas. I was able to get it to the dealership where they would not even look at the car unless I paid them 138.00 to hook it up and read the codes. This is a brand new car that I bought from them. (in fact I bought 3 new cars from them that year) They said it was 2 months out of warranty. I would NEVER buy a car there again. I had the car there before for the blue tooth in the radio and they said it was fixed, but still have the same problem. VW does not stand behind their cars and they do not help the customer. This company deserves to go bankrupt because of all the lies they have told there customers and they are trying to make up the lost by ripping people off through repairs. Other cars have more than a 3 yr. warranty. they don't even deserve 1 star. More

Great experience I first want to say that my husband and I have been to many dealerships and have purchased at least 10 cars in the past 7 years. Therefore, it's no sm I first want to say that my husband and I have been to many dealerships and have purchased at least 10 cars in the past 7 years. Therefore, it's no small thing for me to say that our experience at this dealership was the BEST out of them all. I think that the other places need to take notes and they would greatly improve their customer satisfaction. We came here at were casually approached by Paul, our salesperson. He wasn't pushy and yet he was attentive to our every need. We genuinely enjoyed dealing with him and are so glad glad that he was the one that greeted us upon our arrival. Once it was time to get down to the details of our trade value and ultimately the purchase of a new car, Beth, one of the managers came to speak to us. She presented the numbers and my husband and I felt like she was very fair in their offer. I usually feel a little slighted at this point in the deal but in this instance I must say I didn't feel that way at all. I am so glad that we came here and if I buy another Volkswagen in the future, we won't go anywhere else. Thanks for such a great car buying experience!! More

Great buying experience! Truly one of the best car buying experiences I have ever had. Khalil helped us find the best car we could afford. Outstanding customer service from e Truly one of the best car buying experiences I have ever had. Khalil helped us find the best car we could afford. Outstanding customer service from everyone we encountered. We are very pleased with our purchase and when it's time to buy another car we will be back! More

I love my new 2016 Tiguan Very helpful team and great customer service , Khalil zaj was so helpful and worked a great deal with me and was so patient , explained everything a Very helpful team and great customer service , Khalil zaj was so helpful and worked a great deal with me and was so patient , explained everything about the new car and took their time showing me and explaining the car features More

Great experience leasing a Tiguan Super fast and easy experience. We looked online at the dealership's inventory earlier that day before coming and ended up with the exact vehicle we c Super fast and easy experience. We looked online at the dealership's inventory earlier that day before coming and ended up with the exact vehicle we came to check out. Very happy overall. More

MADE it right I purchased a used car as is from there and in less than 3 months the car was having all kinds of problems..brakes needed work, new rotors, gas leakin I purchased a used car as is from there and in less than 3 months the car was having all kinds of problems..brakes needed work, new rotors, gas leaking from the fuel pump, and maybe transmission problems just to name a few. I brought the car back and spoke to the manager of the used cars department. He wanted to make things right. I traded the car in for a vehicle that was 5 years newer..a 2013.with 60k less miles.... The manager worked with me and kept my payments close to what I was paying..all with no money down. The manager seem to care about the customer and making sure the customer is happy with their purchase and not just selling a car. More

Good experience for 1st time buyer It was my daughter's first time to buy a car, very good experience. Ike and Kahlil were very helpful during the process. She is very happy with her It was my daughter's first time to buy a car, very good experience. Ike and Kahlil were very helpful during the process. She is very happy with her purchase. Thank you for the great service! More

4th VW and more to come from Jersey Village VW I recently purchased my 4th volkswagen from Jersey Village VW. I have always receive stellar customer service. I usually go in person, but this time I I recently purchased my 4th volkswagen from Jersey Village VW. I have always receive stellar customer service. I usually go in person, but this time I put an inquiry in on their website. I received a prompt call from Stephen Ruiz. We schedule a time for me to bring my current car to be appraised, I was surprised that my sales person was who appraised my car and asked me questions about it through the process. I felt he did a good job listening to me and not just trying to sell me on what was best for him. Thanks for making my car buying experience a great one every time!!! More

Easy and great experience Premium service they take a great care of me always helping me tony and kahlil making this a great and easy experience buying my car Premium service they take a great care of me always helping me tony and kahlil making this a great and easy experience buying my car More