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Volkswagen Cypress
Houston , TX
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 125 reviews
June 02, 2017
Awesome experience! These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was profession These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was professional and to the point and we highly recommend this location! More
by Skeef21
Employees Worked With
Nate Bray
Helpful June 01, 2017
Good buying experience - New Jetta GLI 2017 Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Being a foreigner I had several disadvantages; 1) I was not sure what expectations to set and 2) I was unfamiliar with finance options, the local team was very pro-active and ensured they answered all my questions and I was well informed. Paperwork remains a true US hazzle but we got through it very quickly and constructive. At the end made we closed the deal for an almost fully loaded Jetta GLI under VW financing using the VW Business Foreign plan, despite lack of credit history. So far no issues with or service provided to the car and therefore no experience with the Shop. Aftersales provided by Mr Hesler is very personal and he ensures he meets your needs. More
by Joeri
Employees Worked With
John Hesler
May 17, 2017
Friendly helpful staff: 8 times out of 10 Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I will not be back! More
by chocolate57
Employees Worked With
Noel
May 16, 2017
Great Experience , I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to expla , I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to explain the car's features before and After the Sale. More
by cs
Employees Worked With
John
March 30, 2017
The BEST service EVER by Roy!!! Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure t Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure the shuttle picked me up to bring me home, called me every step of the way with updates on my vehicle. He was an ABSOLUTE pleasure to work with and VW is extremely luck to have such an asset on their team. Because of Roy, I am certain to return to this location. More
by ogoodly
Employees Worked With
Roy S.
February 24, 2017
Perfect customer service from Roy Schaff Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She need Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She needed the alignment after a near collision with another vehicle in the parking garage her employer. I called Roy and brought the car in same day. Roy explained the options / gave the prices and even a timetable for how long the car would be in service. He always calls back with any update and the job was done accurately and fast. Very impressive! Jeff Mell More
by Jeff Mell
Employees Worked With
Roy Schaff
December 31, 2016
Very helpful! I'm young and it was my first time buying a car, I had a few problems, but both Javier Dominguez and the finance manager, Dylan Godesteanu, were extre I'm young and it was my first time buying a car, I had a few problems, but both Javier Dominguez and the finance manager, Dylan Godesteanu, were extremely helpful and patient with me. I think I called/texted/emailed Javier a million times during the process, but he was always attentive and willing to help and never talked down to me. Eventually got the exact car I wanted! Would highly recommend both this dealership and Javier and Dylan! More
by snuggles23
Employees Worked With
Javier Dominguez, Dylan Godesteanu
November 14, 2016
Life savers Mr.Roy and the service crew fixed a problem that was soposed to be fixed at another dealership?? I will never trust anyone but Jersey Village Volkswag Mr.Roy and the service crew fixed a problem that was soposed to be fixed at another dealership?? I will never trust anyone but Jersey Village Volkswagen with my car they went above and beyond to make sure I was very satisfied and that my car was in top condition and running like it was new again thanks for everything Roy ?? More
by Big Nick 08
Employees Worked With
Roy in service
November 02, 2016
Battery drain On my 2011 40k Jetta Sportswagon TDI there is a continuous (measured for 20 mins) drain of 2 Amps from the battery. All doors closed, hood shut, ign On my 2011 40k Jetta Sportswagon TDI there is a continuous (measured for 20 mins) drain of 2 Amps from the battery. All doors closed, hood shut, ignition key out. Jersey Village VW said "bad battery", 3 x auto parts shops said "battery OK". {2nd visit for same problem, 1st visit cost > $300 and problem not fixed} Jersey Village VW refused to investigate further. Car sitting in garage with battery disconnected. When is buyback actually going to happen? Given other issues, this has been a car experience like no other. More
by johngb
Employees Worked With
John Doe
August 28, 2016
Awesome, Fantastic Service Manager Roy S was so good! My Toureg was towed in Wednesday night. It was out Thursday night. Thank you Roy S. He's always so accommodating ! Best service and Roy S was so good! My Toureg was towed in Wednesday night. It was out Thursday night. Thank you Roy S. He's always so accommodating ! Best service and service managers around at JV VW! Thank you! More
by MaryM
Employees Worked With
Roy Schaff
