Volkswagen Cypress

DO NOT buy a car from this dealership. Shedrick Donnette said that he was getting me an add-on accessory at "cost". We assumed that this accessory came with the car since the car that was traded in had this said that he was getting me an add-on accessory at "cost". We assumed that this accessory came with the car since the car that was traded in had this on it. The "cost" he gave is what West Houston V.W. charges retail. When I provided this information to Mr. Donnette, he became very defensive and quite rude stating that West Houston V.W.'s price structure must be different. It is sad that instead of being honest and insuring the total satisfaction of the buyer...Mr. Donnette would rather upset a repeat customer and tarnish the reputation of the entire dealership. More

RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was bidding on one of their vehicles on ebay. Although I won the auction the Reserve was not met. The RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was bidding on one of their vehicles on ebay. Although I won the auction the Reserve was not met. The "Buy It Now Price" was $19999.00. However, the salesman said they would except $18999.00 and end the auction early. I inquired directly at their website and was quoted $18999.00 (Which is their everyday internet price). So truly he was not offering any discount. After the auction had ended I sent this message........................ Dear jerseyvillagevw, Are you flexible on the price at all? $18900 is a little more than I want to spend. This is the response I received.......... Hi, How flexible we should be to earn your business? I just droped my price by $1091. Thank you, Keivan Esfandiari - jerseyvillagevw I could not believe the complete lack of professionalism. As I can see from the other reviews online this is not an isolated incident. Keep in mind that I live over 800 miles from the dealerships location. I would have to fly and then drive the vehicle home. I was looking for a very small concession, maybe enough to cover the cost of fuel home. Please consider other dealerships before buying at Momentum VW!!! More

Just wanted to say, my experience was a great one. I did research online, called the dealer which was recommended by my credit union spoke to the salesman and he made the deal quick and easy. I would recomm research online, called the dealer which was recommended by my credit union spoke to the salesman and he made the deal quick and easy. I would recommend anyone to speak to this salesman for a great experience. More

/23/11 Called sales rep about a used car Tues night /23/11 Called sales rep about a used car Tues night (2-22-11) around 8:30 pm. I told him I was interested in this particular truck and wanted to see /23/11 Called sales rep about a used car Tues night (2-22-11) around 8:30 pm. I told him I was interested in this particular truck and wanted to see if they would be open to a certain offer. He told me my offer was probably within the acceptable range and he would talk to his boss who had already gone home an let me know. He did not call back either that night or the next morning. When I showed up at the dealership the next day... the sales rep was not there, but another worker showed me the truck and let me test drive it. Then, I was ready to make an offer. We walked in to the sales office and talked to the manager.....and guess what.....the F'in car had been sold to an employee the night before! I will never waste my time at this dealership (or any other) again. These jerks did not have the common decency to let me know what the xxxx was going on and didn't give a flip. The sales manager offered NO apology and didn't even speak to me. Over the years, I have have found dealers to be arrogant and greedy (trying to squeeze every nickel they can out of you). This experience just reminds me again and reinforces by long held belief that dealerships should be avoided like the plague. More

I had one of the best experiences here while getting my car serviced. The advisor was very helpful and insightful. I will definately return here for another service. Way to go VW of Jersey Village. The wai car serviced. The advisor was very helpful and insightful. I will definately return here for another service. Way to go VW of Jersey Village. The waiting area was very clean and the free coffee while waiting was a plus on top of everything else. More

I visited this service department because my local mechanic could not help me with a check engine light issue. I dropped my car off early that morning and was given a promise to call with an estimate mechanic could not help me with a check engine light issue. I dropped my car off early that morning and was given a promise to call with an estimate. Not only was I called in a timely manner but was given the pleasant surprise of an extension warranty repair when I expected to be paying since my car was out of warranty. I will be returning for my maintenances so my advisor can keep me up to date! More

Stephen Ruiz was recommended by TranStar Credit Union as the man to contact. He proved to be the exception they promised!!! I am very happy with my new Tiguan. I am very happy with the professional servi the man to contact. He proved to be the exception they promised!!! I am very happy with my new Tiguan. I am very happy with the professional service I was given by the salesman. The person in the finance office Eric Pallanez, was also very friendly and made the transaction with my credit union seamless. More

The best Volkswagen dealer in Houston ! I have owned VW's all of my life and I must say this dealer has the best service department. I have tried a few other dealers and they don't come close. It seem VW's all of my life and I must say this dealer has the best service department. I have tried a few other dealers and they don't come close. It seem like the same employees have been there for years. More

After two plus weeks the car still wasn't fixed! They stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complai stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complain, they just look at you like, 'what's YOUR problem?' The GM is unresponsive. The service advisor, Pete, can't think one minute ahead and cares nothing for his customer's time. I have not been this aggravated and inconvenienced in a long, long time. And the a/c STILL wasn't fixed! No communication skills. I'm researching who owns this pathetic excuse of a dealership and sending a registered letter, return receipt requested. More