Volkswagen Cypress

Very nice and informative, good pieces and great models. I would recommend this dealership to everyone i know if the were looking for a volkswagen. I would recommend this dealership to everyone i know if the were looking for a volkswagen. More

Firstly, I fault myself for letting this dealership know that I was in desperate need of a good used inexpensive car because my regular car was involved in an accident and it was not in drivable condition. that I was in desperate need of a good used inexpensive car because my regular car was involved in an accident and it was not in drivable condition. So now, they had a ready and willing victim in waiting. Although I knew that I was buying a used car in "as is" condition, I did not expect a salesman to blatantly lie to me in order to get me to buy this lemon that they advertised on their Momentum Volkswagen of Jersey Village website. I made it understood to Rodrigo Vargas that i did not want something that was going to break down soon after i drove it off the lot, but I guess I was asking too much of him. while I was at the car lot, I asked Vargas why was the check engine light on and he told me that it was probably because of a loose gas cap and he would have a mechanic to check it out and replace it. He said the check engine light was not on before-I think that was a lie also. I asked him, is it all right if i hire a mechanic of my own choosing to check the car out and he said yes. After approx. half and hour of evaluating my situation, i thought surely they would not let me pay $100 or $200 for a mechanic to drive all the way out here to check a lemon! well... that is what i get for thinking. obviously they were going to let me do just that. If it wasn't for low class they wouldn't have any class at all! The odometer miles showed:152,069 was the same on the day that I bought the car as it is now. So the odometer is/was defective but Mr. Vargas conveniently chose not to bring this to my attention either. The fake looking Invoice implied that the odometer was operational because there was a mileage difference listed on the the invoice and the Bill of Sale- Although obviously, the odometer was/is not working at all. In other words the Carfax report did not match the condition of the car, as there was not any information about the bad engine in that car that began overheating and then locked up on me about a month later. I brought this incident to the attention of the GM- Shed D. and offered to give his car back in exchange for the money I paid them. He basically said that there was nothing he could do and he was not willing to take the car back and return my money. Would an honest company sell something that they were not willing to stand behind-I don't think so! In the future, I will greatly limit the the amount of business I do with corporations and their representatives, as they own the Justice system and there is almost no recourse to to be had if you were to get screwed by them. More

I made a 200 mile trip to visit this dealership specifically to trade my 2007 Dodge Charger for one of three Volkswagen Jetta TDIs listed on their website. I had verified the trade-in value of my specifically to trade my 2007 Dodge Charger for one of three Volkswagen Jetta TDIs listed on their website. I had verified the trade-in value of my Charger through AutoTrader, and was prepared to 'close'. My credit rating is high 800's. My salesperson assured me they subscribed to AutoTrader and would honor my quotation. I was prepared for a 'no-deal' outcome for any legitimate reason - - -. If there was 'no deal' I was prepared to move on to another dealership - - Again, I was an 'out-of-towner', with a specific agenda, and limited time. It took an hour for the dealership to confirm my trade-in price, and another half hour to determine they had none of the vehicles listed on their website. I made a trip to BUY A CAR. I sat at a showroom table for over an hour waiting for my salesperson to figure out they would not be able to help me. I don't mind when inventory moves unexpectedly - - that happens - - - I DO mind when salespeople don't know what they have for sale. I DO mind when an hour and a half of my time is wasted. I DO mind when customers are treated at 'incidental' to a dealership's business! Avoid this dealership. Their head is somewhere other than where the sun shines - - - More

AJ was exceptional handling all my questions before and after the purchase. I originally saw the vehicle on the Internet, went there to see it and got out driving it. A very good experience. after the purchase. I originally saw the vehicle on the Internet, went there to see it and got out driving it. A very good experience. More

I think I got a decent price on my new car but the customer service was not great and as soon as I purchased the car it got even worse. We were there for about 20 minutes trying to get someone to let customer service was not great and as soon as I purchased the car it got even worse. We were there for about 20 minutes trying to get someone to let me test drive a car - everyone ignored us. I am all for non pressure but a little assistance would be nice. After the purchase I was promised an extra service to be included with my purchase price. I called 5 times over the course of a week trying to schedule that service - each time being told I'd get a call the next day which didn't happen. After I finally pinned down my sales person (who acted like he didn't remember putting this in the deal) I was able to schedule with the service guy. I give extra credit to this person as he worked a later day to fit me in due to the Salesperson's lack of response to me. It seems that once I paid for the car I was forgotten. I only hope I am not in for the same "service" overthe next five years. More

The absolute best experience I have had purchasing a vehicle (have purchased 27 over the years)!!! Hassle-free and as described by the salesperson. We did have a service issue quickly after purchase a vehicle (have purchased 27 over the years)!!! Hassle-free and as described by the salesperson. We did have a service issue quickly after purchase and were treated incredibly well by the service department to the point that I will drive by the Katy dealership (we live in Katy) to have my car serviced here. I will definitely purchase from this dealer again and hope they keep the same philosophies and training of their employees that is evident today. More

I had an overall wonderful experience with VW of Jersey Village. AJ Wood was so incredibly kind, thorough, honest, and helpful from the moment we walked up. He made the the experience of buy a used car ext Village. AJ Wood was so incredibly kind, thorough, honest, and helpful from the moment we walked up. He made the the experience of buy a used car extremely easy and enjoyable for me and my family. We left feeling really good and confident that we bought a great and safe car at a great price! I would recommend AJ (and the dealership) to anyone! More

I caution anyone thinking of doing business with Momentum Volkswagon!!!! My wife and I bought our used car from them and they keep pushing the CarFax in front of you as if it is the standard. They said tha Volkswagon!!!! My wife and I bought our used car from them and they keep pushing the CarFax in front of you as if it is the standard. They said that the car had been inspected by them and the Car Fax shows no prior accidents. However, a few months later....The Car Fax now shows an accident. I went back to the dealership to speak with someone/anyone and I was told that they could not have known about the accident and all used cars have a fender bender of some sort. I explained that if i went to a jewelry store and bought a 1.0 ct diamiond and left only to find out it was .9 ct it would be considered deceptive sales. I asked how they determine the price of the cars and they said "on looks" WTH? Me- Sooo, you dont look under the hood of the car you are selling but you look under the one that is getting traded in? They offered to "make me a deal on a new car" and they would pay me below average for the trade in. I told them I they did not charge me a "below average" price. They are worthless and do not care about the customer after money is spent. The manager and a few sales people need to be fired. More

I purchased my GTI here and it has only been serviced by them since 2009. They always great you and had outstanding customer service and go out of their way to make sure you are happy with the work done. I them since 2009. They always great you and had outstanding customer service and go out of their way to make sure you are happy with the work done. I recommend this dealership highly. More