Volkswagen Cypress

I used to dread having to deal with new car dealerships. Jersey Village VW changed my opinion. This is the third car I purchase from them. Everyone is very professional and values my time. I will definit Jersey Village VW changed my opinion. This is the third car I purchase from them. Everyone is very professional and values my time. I will definitely recommend anyone to ask for Stephan Ruiz if you are in the market for a new VW. More

We purchased a brand new EOS volkswagen for our daughter in 2009 with a 3000 dollar extended warn. and she barely has 40,000 miles on it and the interior is falling apart, which this dealership calls "norma in 2009 with a 3000 dollar extended warn. and she barely has 40,000 miles on it and the interior is falling apart, which this dealership calls "normal wear" . The service is terrible and even though my daughter's car was not able to be driven Scott told me they were too busy to work her car in. When i complained to Gen Manager at first he told me that i should not have been told that and that he had 9 loaners, but unfortunately nothing was done about it. He told me "to do what i needed to do "the next time we talked. I am 55 years old and have owned lots of cars and never have had such terrible service from any other dealership. besides this posting I have contacted BBB and posted on facebook for no one to go close to this dealership. More

My overall experience of purchasing a new car at momentum VW of jersey village was excellent. This car represents the 16th car I have owned in 22 years. I would rate my experience as the best car buying expe VW of jersey village was excellent. This car represents the 16th car I have owned in 22 years. I would rate my experience as the best car buying experience I have had due entirely to salesperson Stephen Ruiz's openness, sincerity, person ability, and no nonsense approach to the deal making process. I do a great deal do research before approaching a dealership, at no point did I feel like the dealership was trying to pull the wool over my eyes and hide anything from me. I truly appreciate the straightforward sort of approach to selling cars. Often times in the past buying a car has felt like me versus the salesperson/dealership. This time I felt like Stephen Ruiz and Momentum VW were my partners. More

We have bought three cars from this dealer - the VW international buyer program helped us get our first car (a Jetta) which we traded in for a Passat before leasing a new Jetta after a second car becam international buyer program helped us get our first car (a Jetta) which we traded in for a Passat before leasing a new Jetta after a second car became a necessity - as is often the way in Houston. We have had three or four services from the dealer, all of which have been highly satisfactory. We strongly recommend Momentum Volkswagen of Jersey Village. More

The entire experience from start to finish was outstanding. Being a first time VW buyer, I would without hesitation recommend the salesman and dealership to others. Our salesman Stephen Ruiz in my outstanding. Being a first time VW buyer, I would without hesitation recommend the salesman and dealership to others. Our salesman Stephen Ruiz in my opinion is what sold the car. He seems to care about the questions and customer experienece. And in fact, made recommendations that were very relevant to the purchase. If the car is as good as the sales and purchasing process have been thus far, there will be additional VW's in our future. More

This was a great experience, very friendly staff and very patient. We were very happy with Stephen Ruiz. He took the time to help us find what we were looking for and didnt rush us. Would recommend this deal patient. We were very happy with Stephen Ruiz. He took the time to help us find what we were looking for and didnt rush us. Would recommend this dealer to everyone i know. More

Very nice and informative, good pieces and great models. I would recommend this dealership to everyone i know if the were looking for a volkswagen. I would recommend this dealership to everyone i know if the were looking for a volkswagen. More

Firstly, I fault myself for letting this dealership know that I was in desperate need of a good used inexpensive car because my regular car was involved in an accident and it was not in drivable condition. that I was in desperate need of a good used inexpensive car because my regular car was involved in an accident and it was not in drivable condition. So now, they had a ready and willing victim in waiting. Although I knew that I was buying a used car in "as is" condition, I did not expect a salesman to blatantly lie to me in order to get me to buy this lemon that they advertised on their Momentum Volkswagen of Jersey Village website. I made it understood to Rodrigo Vargas that i did not want something that was going to break down soon after i drove it off the lot, but I guess I was asking too much of him. while I was at the car lot, I asked Vargas why was the check engine light on and he told me that it was probably because of a loose gas cap and he would have a mechanic to check it out and replace it. He said the check engine light was not on before-I think that was a lie also. I asked him, is it all right if i hire a mechanic of my own choosing to check the car out and he said yes. After approx. half and hour of evaluating my situation, i thought surely they would not let me pay $100 or $200 for a mechanic to drive all the way out here to check a lemon! well... that is what i get for thinking. obviously they were going to let me do just that. If it wasn't for low class they wouldn't have any class at all! The odometer miles showed:152,069 was the same on the day that I bought the car as it is now. So the odometer is/was defective but Mr. Vargas conveniently chose not to bring this to my attention either. The fake looking Invoice implied that the odometer was operational because there was a mileage difference listed on the the invoice and the Bill of Sale- Although obviously, the odometer was/is not working at all. In other words the Carfax report did not match the condition of the car, as there was not any information about the bad engine in that car that began overheating and then locked up on me about a month later. I brought this incident to the attention of the GM- Shed D. and offered to give his car back in exchange for the money I paid them. He basically said that there was nothing he could do and he was not willing to take the car back and return my money. Would an honest company sell something that they were not willing to stand behind-I don't think so! In the future, I will greatly limit the the amount of business I do with corporations and their representatives, as they own the Justice system and there is almost no recourse to to be had if you were to get screwed by them. More

I made a 200 mile trip to visit this dealership specifically to trade my 2007 Dodge Charger for one of three Volkswagen Jetta TDIs listed on their website. I had verified the trade-in value of my specifically to trade my 2007 Dodge Charger for one of three Volkswagen Jetta TDIs listed on their website. I had verified the trade-in value of my Charger through AutoTrader, and was prepared to 'close'. My credit rating is high 800's. My salesperson assured me they subscribed to AutoTrader and would honor my quotation. I was prepared for a 'no-deal' outcome for any legitimate reason - - -. If there was 'no deal' I was prepared to move on to another dealership - - Again, I was an 'out-of-towner', with a specific agenda, and limited time. It took an hour for the dealership to confirm my trade-in price, and another half hour to determine they had none of the vehicles listed on their website. I made a trip to BUY A CAR. I sat at a showroom table for over an hour waiting for my salesperson to figure out they would not be able to help me. I don't mind when inventory moves unexpectedly - - that happens - - - I DO mind when salespeople don't know what they have for sale. I DO mind when an hour and a half of my time is wasted. I DO mind when customers are treated at 'incidental' to a dealership's business! Avoid this dealership. Their head is somewhere other than where the sun shines - - - More