Volkswagen Cypress

Great Experience in Pre-owned Great customer service in the pre-owned area of this dealer by Mark and his boss Adrian. They helped me get the truck I wanted all the way from Austi Great customer service in the pre-owned area of this dealer by Mark and his boss Adrian. They helped me get the truck I wanted all the way from Austin. Thinking about buying here next car again. More

Incompetent technicians, They rather put you on danger. I have taken my car 35 times to this dealer, They have to fix any problem yet. Every time that I complain to VW USA they told me to go to a different I have taken my car 35 times to this dealer, They have to fix any problem yet. Every time that I complain to VW USA they told me to go to a different dealer. What is the point to have a dealer that is just causing problems to the customers and the brand. They were incapable to find a loose wire that caused my VW CC 2010 to loose control on what gear was. If the car for any reason was turn off and you press the key, it didn't start for about 15 to 30 minutes. A warning message "Put it in Parking or Neutral" showed all the time. It was in parking and moved to neutral so many times, it didn't work. You have to wait half an hour to start the vehicle. The danger is when the car stall in mid traffic when my wife was driving it. She couldn't start the car, she was lucky didn't get in any accident. 3 times went for this same defect in a 2 week periods, I was told they will pay for rental car, when they called me to pick the car (it was not fixed, they couldn't find the problem) I was told that I had to pay for the rental. I started a law suit against Momentum VW in small court. I went to West VW in Katy, they fixed in 1 day, they found the loose wire and it is working. Avoid Momentum like your life depends on it. More

So smooth and painless WOW! Walked in to the dealership with some expectations of walking out with a new car that day. Had an appointment with Stephan Ruiz. He greeted me WOW! Walked in to the dealership with some expectations of walking out with a new car that day. Had an appointment with Stephan Ruiz. He greeted me and my daughter and we talked about what I was looking for. I was very upfront about my trade in and he said he would get me the best deal possible. He was right. They gave me top dollar for my trade and a great deal on the new car. I walked in at 11:15 and walked out with a new car at 4:00. Picking it up today. Everyone was so nice and honest. From Stephan to the guy in finance (whose name I will not put in here since I don't know how to spell it and I don't want to butcher it!) they were helpful, kind, honest, and professional. This is my first VW after 20 years with honda. I'd recommend them to anyone looking for something new and fun! D. Swayze More

Excellent service We have been living in the same area for the last ten years, and 2 weeks ago we got or fourth car from this dealership. Every time we had the same sal We have been living in the same area for the last ten years, and 2 weeks ago we got or fourth car from this dealership. Every time we had the same sales representative - Stephen Ruiz -, and his service is outstanding. No need to haggle, no questions like "what will it take to sell you this car today?", no delay tactics you get at other dealerships ("let me ask my manager if we can do this"). Stephen answered all our questions, addressed any concern we had, and all available discounts were applied automatically. You get the best price immediately, and not after 10 trips of the sales help to the sales rep, to the sales manager, to the general manager. More

I used to dread having to deal with new car dealerships. Jersey Village VW changed my opinion. This is the third car I purchase from them. Everyone is very professional and values my time. I will definit Jersey Village VW changed my opinion. This is the third car I purchase from them. Everyone is very professional and values my time. I will definitely recommend anyone to ask for Stephan Ruiz if you are in the market for a new VW. More

We purchased a brand new EOS volkswagen for our daughter in 2009 with a 3000 dollar extended warn. and she barely has 40,000 miles on it and the interior is falling apart, which this dealership calls "norma in 2009 with a 3000 dollar extended warn. and she barely has 40,000 miles on it and the interior is falling apart, which this dealership calls "normal wear" . The service is terrible and even though my daughter's car was not able to be driven Scott told me they were too busy to work her car in. When i complained to Gen Manager at first he told me that i should not have been told that and that he had 9 loaners, but unfortunately nothing was done about it. He told me "to do what i needed to do "the next time we talked. I am 55 years old and have owned lots of cars and never have had such terrible service from any other dealership. besides this posting I have contacted BBB and posted on facebook for no one to go close to this dealership. More

My overall experience of purchasing a new car at momentum VW of jersey village was excellent. This car represents the 16th car I have owned in 22 years. I would rate my experience as the best car buying expe VW of jersey village was excellent. This car represents the 16th car I have owned in 22 years. I would rate my experience as the best car buying experience I have had due entirely to salesperson Stephen Ruiz's openness, sincerity, person ability, and no nonsense approach to the deal making process. I do a great deal do research before approaching a dealership, at no point did I feel like the dealership was trying to pull the wool over my eyes and hide anything from me. I truly appreciate the straightforward sort of approach to selling cars. Often times in the past buying a car has felt like me versus the salesperson/dealership. This time I felt like Stephen Ruiz and Momentum VW were my partners. More

We have bought three cars from this dealer - the VW international buyer program helped us get our first car (a Jetta) which we traded in for a Passat before leasing a new Jetta after a second car becam international buyer program helped us get our first car (a Jetta) which we traded in for a Passat before leasing a new Jetta after a second car became a necessity - as is often the way in Houston. We have had three or four services from the dealer, all of which have been highly satisfactory. We strongly recommend Momentum Volkswagen of Jersey Village. More

The entire experience from start to finish was outstanding. Being a first time VW buyer, I would without hesitation recommend the salesman and dealership to others. Our salesman Stephen Ruiz in my outstanding. Being a first time VW buyer, I would without hesitation recommend the salesman and dealership to others. Our salesman Stephen Ruiz in my opinion is what sold the car. He seems to care about the questions and customer experienece. And in fact, made recommendations that were very relevant to the purchase. If the car is as good as the sales and purchasing process have been thus far, there will be additional VW's in our future. More

This was a great experience, very friendly staff and very patient. We were very happy with Stephen Ruiz. He took the time to help us find what we were looking for and didnt rush us. Would recommend this deal patient. We were very happy with Stephen Ruiz. He took the time to help us find what we were looking for and didnt rush us. Would recommend this dealer to everyone i know. More