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Volkswagen Brandon
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I bought my car at a different dealership and had issues from day one . After a month and a half I bought to Brandon Volkswagen and they had it fixed in 1 day . Great job and great customer service. from day one . After a month and a half I bought to Brandon Volkswagen and they had it fixed in 1 day . Great job and great customer service. More
If I could rate the Brandon service department a zero I would. The service employees are rude and most unhelpful! I have been dealing with them for years since I moved to Brandon from Lutz. I never had a would. The service employees are rude and most unhelpful! I have been dealing with them for years since I moved to Brandon from Lutz. I never had a problem at either of the other two Tampa locations. They are outstanding. I guess it's worth the drive to get some quality service because I will never ever return to the Brandon service department. More
It was great service i was highly satisfied and will recommend to people in the future truly all the help was great at brandon Volkswagen recommend to people in the future truly all the help was great at brandon Volkswagen More
Fast, easy, and clean process. Josh and the financing team will help you get to where you want to be. Would recommend this company to friends. team will help you get to where you want to be. Would recommend this company to friends. More
The staff was very friendly. We did not even plan on buying a car today, it was out second stop. Due to their excellent staff and vision we left with a brand new Jetta. buying a car today, it was out second stop. Due to their excellent staff and vision we left with a brand new Jetta. More
This dealership tried to get me to spend money on repairs not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told me what I needed to have done that was no where the same thing VW Brandon advised. My vehicle is now repaired and running fine. Honesty keeps customers. More
Came to seek assistance with a warranty replacement. They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no re They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no review of vehicle. Had to return to get the oil change. Huge inconvenience. Poor communication. More
Had to bring car back for Oil Change and replace a key that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. Fir that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. First time they took care of warranty only and second time reiterated chack care for other service needs and rotate tires. They did not give solid recomendations, did not give me pricing of additional work. Spoke to manager Kevin about previous invoice. He stated an item on invoice labeled cylinder was a Key. Called another dealership and they verified it was not a key charge He also said he would call me Monday. That call back did not happen. All interactions point to a lack of professionalism and draw into question wether I can trust their work, charges or care for my vehicle Filling out surveys today. Dealership not interested in making things right or servicing the cars they sell to keep a positive relationship. More
Overall experience was great, all of my needs were met. The only downside was the relatively sparse inventory but I suppose that’s to be expected with a new model coming out in the near future. The only downside was the relatively sparse inventory but I suppose that’s to be expected with a new model coming out in the near future. More