Volkswagen Brandon

I took my car in for an alignment. I was told it was done. When I asked for a copy they can't give a color copy because they don't have a color copier. When I asked to see the paper w I was told it was done. When I asked for a copy they can't give a color copy because they don't have a color copier. When I asked to see the paper work showing green where it was completed they couldn't give me one because their equipment couldn't do it. I could understand that if they were up front about it but they were letting me leave thinking they completed it. More

I had an amazing experience at Volkswagen Brandon! From start to finish, everything was smooth, professional, and genuinely enjoyable. I especially want to recognize Lenny and Rob — they are absolu From start to finish, everything was smooth, professional, and genuinely enjoyable. I especially want to recognize Lenny and Rob — they are absolutely extraordinary. Their level of customer service, attention to detail, and willingness to go above and beyond truly stood out. They made the entire process feel easy, stress-free, and even exciting. It’s rare to come across a team that is this knowledgeable, patient, and committed to making sure you leave happy. If you’re looking for a dealership that actually cares about its customers and delivers a top-tier experience, this is the place to go. Highly recommend Volkswagen Brandon, and definitely ask for Lenny and Rob — you won’t regret it! More

I had a fantastic experience buying a car from Brandon VW. The sales team was knowledgeable and patient, helping me find the perfect vehicle to suit my needs. The process was smooth, and they offered comp VW. The sales team was knowledgeable and patient, helping me find the perfect vehicle to suit my needs. The process was smooth, and they offered competitive pricing. Would highly reccomend Lenny for your car buying needs. More

Good people to work with, efficient and to the point, no waste of my time. waste of my time. More

Excellent customer service Kevin and Rich had excellent customer service skills. Kevin picked out the color car I approved of.Rich went over my paperwork in a way that I could understand customer service skills. Kevin picked out the color car I approved of.Rich went over my paperwork in a way that I could understand More

Very pleasant Lenny and Rich made this transaction seamless and very easy. Thank you!! Excellent customer care seamless and very easy. Thank you!! Excellent customer care More

I had one of the most frustrating and misleading experiences I’ve ever had with a car dealership. On 4/23/26, I spoke with Lenny about a truck I had been actively searching for. I made it very cl experiences I’ve ever had with a car dealership. On 4/23/26, I spoke with Lenny about a truck I had been actively searching for. I made it very clear from the beginning: I liked the truck and was ready to buy, but I wanted a straightforward, out-the-door price with their absolute best offer. He sent me a breakdown showing the truck listed online at $62,691, discounted to $57,444 plus fees, bringing the total to $64,786.48. I told him plainly—remove the $1,397 in dealer-installed add-ons, and I would buy it. He agreed and sent an updated breakdown reflecting that change, bringing the total to $63,300.76. At that point, I told him it was sold. We then spent a significant amount of time going back and forth finalizing details: negotiating my trade-in, reviewing numbers, discussing delivery, and I was even sent a credit application. From both sides, this was clearly a done deal. Then, out of nowhere—while I was halfway through completing the credit app—I received a text saying the general manager had stepped in and claimed the pricing sheet was “incorrect.” I was told they “fixed” it and added an extra $1,000 to my trade-in as if that somehow made up for it. It didn’t. The new numbers suddenly jumped by about $5,000 from what we had already agreed upon. When I questioned it, I was told, “that’s the internet price.” That makes absolutely no sense considering we had already agreed on a lower price and moved forward with the deal in good faith. This felt like a classic bait-and-switch. We had a clear agreement, time was invested on both sides, and then the price was arbitrarily changed at the last minute. Even the salesperson admitted he understood why I was upset and said he’d be disappointed too. I walked away from the deal immediately. This is completely unprofessional and a total waste of time. Buyers beware. More

Great service! ! Know their product! Honest, dependable. We would definitely be back. Thank you very much ! Know their product! Honest, dependable. We would definitely be back. Thank you very much More

Aaron was very much involved and went above and beyond to get the deal I wanted. He was working on my deal for amount a million month finally he was able to get the price I wanted. Aaron was amazing. I reall get the deal I wanted. He was working on my deal for amount a million month finally he was able to get the price I wanted. Aaron was amazing. I really want to thank him for his service and hard work ?????? More