
Volkswagen Brandon
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I am absolutely livid. This process started way back in august. I traded in my 2016 Jetta for a 2018 Tiguan. The initial paperwork was fine. The payment was $401 the payoff quote ended up coming back $400 august. I traded in my 2016 Jetta for a 2018 Tiguan. The initial paperwork was fine. The payment was $401 the payoff quote ended up coming back $400 less than what was written in to the deal so they told me I would just get a refund. Fast forward 2+ weeks later I am told we need to come in and redo paperwork because there were problems with the initial lender. Ok fine. We went in to do the paperwork. I trusted the fact that they told us everything was the same we just needed to resign. Fine. Fast forward to Friday 10/2. I log on to find my payment is now $418. I looked at the documents to see that gap insurance for $999 and $1101 for NA were added to deal. xxx? Again, I let it go because at this point I’m over it. So then I called achieva today to make sure they finally (a month later not to mention an overdue car payment) got the pay off. Well they did but instead of the extra $400+ I was expecting as a refund It was $52 short. So now I am pissed and I want it all fixed. I just spoke with someone who told me I would get a phone call back. I really hope I do and I really hope you all set it right. More
Everyone was very friendly. Carlos, listened to our concerns and addressed it all. The service itself did not take long. Overall, it was a great experience! concerns and addressed it all. The service itself did not take long. Overall, it was a great experience! More
Johnny in service has been easy to work with! I have had a couple issues come up and Johnny resolved them quickly! I am very happy! a couple issues come up and Johnny resolved them quickly! I am very happy! More
Received great service, fast service, would highly recommend. I will be a repeat customer for sure. Have been here twice and will continue to use Brandon VW. recommend. I will be a repeat customer for sure. Have been here twice and will continue to use Brandon VW. More
Prices are too high! No special offers made to help Prices are too high! No special offers made to help close the deal. Staff was friendly but no special offer made to me, to help me walk away with a Prices are too high! No special offers made to help close the deal. Staff was friendly but no special offer made to me, to help me walk away with a good deal. More
Made an appointment for 720 in the morning I called at 330 they were unable to locate my car until they called back with it found then asked to keep it over night to do the job I came in there for 330 they were unable to locate my car until they called back with it found then asked to keep it over night to do the job I came in there for More
Johnny was great, I was asked before any work was performed so that I could help make a determination about how to move forward. The service was quick and easy, thanks everyone. performed so that I could help make a determination about how to move forward. The service was quick and easy, thanks everyone. More
Very professional and kept me up to date on everything. Followed up with all my requests in a timely manner. The buying process was painless and I didn’t have to leave my house! Followed up with all my requests in a timely manner. The buying process was painless and I didn’t have to leave my house! More
The service department is absolutely horrible. They did not notify us of any updates regarding our vehicle. We had to call each time. Communication was absolutely terrible. I would not recommend your sho not notify us of any updates regarding our vehicle. We had to call each time. Communication was absolutely terrible. I would not recommend your shop to anyone. More
My experience was Fantastic, Had the car I wanted, simple offer and counter back a few times. Sold, Closing was over in 10 minutes. Easiest car buying experience I have ever had. offer and counter back a few times. Sold, Closing was over in 10 minutes. Easiest car buying experience I have ever had. More