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Vogler Motor Company

Carbondale, IL

4.8
30 Reviews

1170 East Main Street

Carbondale, IL

62901

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30 Reviews of Vogler Motor Company

August 06, 2021

Great staff.Working with sales (Joe S), finance and service has always been good. Joe went out of his way to keep us informed about our ordered truck. More

by jwmpsm18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe stiemle
June 19, 2021

This is our second purchase from Bill Manis at Vogler Ford. Bill is very knowledgeable, friendly, and overall just an easy person to work with. Vogler's Finance Manager, W.J. Pittman, was very professi More

by Cindy D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Manis, W.J. Pittman
March 29, 2021

7th vehicle I have purchased from Vogler, all from Bill Manis. The whole staff is competent, efficient and friendly. Bill, WJ Pittman and Kern are always easy to work with. More

by CS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Manis, WJ Pittman
August 04, 2020

Visited to purchase a new vehicle Very satisfied with my Ford Edge but miss the CD player. There are so much electronics and likely won't use all but glad for many that are included More

by mdetomasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hirsch, Dylan Roach
September 27, 2017

very easy to work with and friendly good service. Kenny kept me updated about the delivery of our new cars and help guide me in equipping them properly. He also helped me work within my budget More

by caseyville501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Shreve
September 07, 2017

Long distance purchase Contacted Vogler through internet, looking at a specific F150. Greg Thompson contacted me and with no hassle, was able to come to an agreement over t More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Thompson
August 04, 2017

Amazing staff and service Incredible experience buying a truck that they had listed on internet. Best truck buying experience in my life. (8th truck). Highly recommend working More

by reddogjake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Short
July 28, 2017

excellent service this is our 6th vehicle that we have bought all from John Rathjen, we have been very pleased with all of them, John goes beyond his duties to make sur More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rathjen
June 24, 2017

Above and beyond This f350 was my second work truck from Vogler and my 5th purchase overall, two of my children have also become customers and my parents as well as se More

by Dean S. Hammonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kern
August 23, 2014

Wow, how do they stay in buisness! Terrible experience, after buying two new vehicles here in the past, I will never again, went to buy third, and instead bought a camaro because of poo More

by bbryone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
J Steimle
Sep 08, 2014 -

Vogler Motor Company responded

I'm really sorry to hear that you had such a bad experience at our dealership. But, I also feel that your review is very unfair. Anyone reading your review is probably aware that there are two sides to every story. I'd like to explain. The day you were in our store we, and several businesses around us, were experiencing some serious internet issues. It wasn't that the salesperson didn't know our web address, but due to the slow internet that day our website and many other websites would not load correctly. It didn't matter which website we tried to go to, none of them would load. The salesperson who was trying to help you has been with us for several years. I assure you he knows our web address. Believe me, it was very frustrating for us too. In regards to your other comments, for me to respond here wouldn't really serve any purpose. Let me close by saying this: Vogler is not a perfect dealership. We make mistakes. We don't earn every single customer's business that shops with us. Sometimes things don't work out and it works out better for some customers at a different store. There are lots of reasons why these things happen. I'm sorry it didn't work out for you here. But, I'm happy that you still decided on a Ford Truck and glad you found someone you could work with.

Dec 19, 2014 -

bbryone responded

Sorry not true. Just to be clear, when I talked to him about what Vogler's web site was advertising he was unaware of what I was saying, when he tried to navigate the website he had no clue! I actually used his computer and mouse at his desk to navigate website to show him what I was saying was true. Had nothing to do with internet. SORRY> But hey your right you cant win them all, you have to stay competitive with the competition.

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