Back

Viva Nissan

El Paso, TX

4.4
148 Reviews

1310 N Zaragoza Rd

El Paso, TX

79936

Directions

By Type

148 Reviews of Viva Nissan

November 13, 2024

Service completed in a timely manner. Price of service was good and have no additional commons. More

by ANTONIOC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
Nov 18, 2024 -

Viva Nissan responded

Hi Antonioc2, thank you for taking the time to leave a review for us at Viva Nissan. We're happy we could meet your expectations!

November 13, 2024

Orlando was amazing. Helped us get exactly what we were looking for at the price we had in budget More

by j.madrid12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 18, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 11, 2024

Good customer service and timely service. Recommendation for them to check tire pressure before finishing the service. More

by NORMA.DEALVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 13, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 10, 2024

When I bought my Nissan Roque, I was sold an extended warranty for 8 years/120,000 miles. The person in the finance department lied to me. I later found out they don't have an 8 year warranty. The most i More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Silva
Nov 12, 2024 -

Viva Nissan responded

John, we regret to hear that you had this experience with us.

Nov 12, 2024 -

John responded

They gave me a coupon booklet for free oil changes and tire rotation that's no longer valid. So, was I really compensated for their finance department selling me an extended warranty that doesn't exist? I DON'T THINK SO!!

November 09, 2024

Very professional and efficient! They validated all booklet coupons given. I paid $0 and they gave me a first rate service. More

by GREENSUNCONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
Nov 12, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 08, 2024

Buena atención al cliente, muy amables todos al pendiente de lo que uno pueda ocupar! More

by agustintecuatl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
Nov 09, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 08, 2024

Sebastian M has always been very helpful and respectful. I am a returning customer and I satisfied overall. More

by LUISRONQUILLO_2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian M, Angel Silva
Nov 09, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 07, 2024

Become to expensive for services rendered. Everything must be diagnosed first before fixing. It has become ridiculous to visit the same dealership where the car was bought 5 years ago. More

by IROROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Nov 09, 2024 -

Viva Nissan responded

Hi Iroromero, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

November 05, 2024

Pro; customer service. Cons; tire rotation and brake pad replacement and don’t fill the tires with air! Isn’t filling tires with air a basic tenet of a vehicle service? More

by jose.montesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Doe
Nov 09, 2024 -

Viva Nissan responded

We are always more than happy to assist you if anything else comes up. Take care! Please don't hesitate to reach out if there's anything additional we can do for you. Hi Jose.montesjr, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

November 03, 2024

The advertised deal and what I was told over the phone was misleading and untrue. More than 10 cars advertised with discounts disappeared the same day I got there. Also very rude manager. Overall, the exp More

by Nikky
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salesman Orlando acted professional and did everything he could to ease my experience., Angel Silva
Nov 03, 2024 -

Nikky responded

Yesterday, I had an extremely disappointing experience with my car trade-in. My salesman, Orlando, was professional and did everything he could to help me. However, when a supposed manager got involved, things took a turn for the worse. He presented two offers loaded with unexplained fees, amounting to thousands of dollars. When I asked him what these charges were for, he simply said, "we need to make money." I had already secured financing through my bank before arriving, so I expected a straightforward process. The discounts that initially attracted me to the dealership vanished, buried under fees he couldn't explain and unnecessary add-ons that I never requested. The advertised deal and what I was told over the phone were misleading and untrue. Overall, the experience was unacceptable.

Nov 06, 2024 -

Viva Nissan responded

Please reach out to us at (915) 629-5592 so we may assist you in moving forward towards a resolution.