Viti Mercedes-Benz

Poor service center I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out o I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out of them but the large vent that defrosts the windshield was coming on. I was told later in the day that there was a software update for my vehicle and that the car vents now work. I got my vehicle back and tested it and found out that it in fact was still not working. I called my service representative and asked if the service provider tested the defrost vents after the update of just said it was working and I got a response that it was tested and worked. Well, clearly it was never tested because it was not working, still. My service representative said he would have the car picked up the following day and have it serviced again. I explained that my gas as well as my mileage were being used due to no fault of my own and was told that they will fill up my tank. Day two my vehicle was picked up in the morning and a loaner was provided to me. At around 2:00 p.m., I received a phone call from my service representative again stating that on the Mercedes-Benz vehicles the defrost as well as the face vents need to be on in the vent option on the vehicle. I advised him that statement was false since I was currently in my loaner vehicle and all three defrost vents were working just fine with just the defrost option on and not face. He stated he would look into it and call me back. He called back a little while later and said that he talked to his manager with "over 30 years" on the job and was told that with "C43" vehicles, the defrost option as well as the face option needs to be on for all three defrosters to work. At this point I advised my service representative that I do not believe that and it seems as if they do not know what the issue is so they are blaming it on "C43" vehicles. Due to this obvious lie coming from the service department, I went to Mercedes-Benz of Warwick and walked up to a C43 AMG that they had on their lot and asked to look at the vehicle I was handed the key and I tested the defrost system out and put the vehicle's climate control on defrost only, with no face vent option on and the three defrosters worked just fine, further backing that saying on "C43" models the defroster only works on defrost and face option combined. I am 100% unsatisfied with my while experience with the service department since I purchased the vehicle. This is the SECOND issue with the vehicle that I was told "It is the C43 model and nothing can be done to fix it." I find this extremely poor when it comes to the service department and them fixing issues. I called Will the general manager expressing my frustration and concern and asked for a phone call back and four days later, still have not received one. I DO NOT recommend Viti service to anyone in the future I will be taking my vehicle to Mercedes-Benz of Warwick for future service and business. It should be noted that I had two friends interested in a brand new Mercedes-Benz and have since told them not to go to Viti and take their business elsewhere. One thing I will say is Danny Blinn was very sorry and you could tell he actually felt bad. I am more frustrated with the service department not with Danny who had no control over what the service mechanics do. More

Excellent Sales Experience I loved my buying experience at Viti. Jon Lehane, my salesman, was a pleasure to work with and was very knowledgable about the car. He was quick to I loved my buying experience at Viti. Jon Lehane, my salesman, was a pleasure to work with and was very knowledgable about the car. He was quick to respond to any questions we had and was very accomodating when we changed our mind about one of the options we wanted after already placing the order for the car. My closing experience with Sarah Avery in the Business Office was also seemless and enjoyable. More

Amazing, attentive service! I came to Viti with a car that I had leased through another dealer. Viti helped me with every step to end that lease and buy through them. They made e I came to Viti with a car that I had leased through another dealer. Viti helped me with every step to end that lease and buy through them. They made everything extremely painless through the whole process, and checked in more than once to make sure things were going well. I cannot recommend any higher!! You will not go wrong by coming here! More

Overpriced, unnecessary service advice on used vehicles I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of the car brought it to Viti they gave him a list of items needing repair or replacement adding up to $8000. I sold the car for $8500! Needless to say, it made me look very bad to the buyer. My advice to anyone with an older Mercedes, or ANY Mercedes for that matter, is to NOT take it to Viti for service unless you have money to burn and just don't care that you're taken advantage of due to your "trust" in this dealership. I will never do business there again. More

Excellent service My SUV had issues on a Saturday afternoon. Sue at Viti was wonderful! Made getting the car fixed and getting a loaner stress free. I am so impressed. My SUV had issues on a Saturday afternoon. Sue at Viti was wonderful! Made getting the car fixed and getting a loaner stress free. I am so impressed. Great service! More

Friendly, hard working. Sarah Avery and Gary G. down at Viti inc in Tiverton R.I were absolutely amazing. They worked and fought very hard to make me get my dream car come tr Sarah Avery and Gary G. down at Viti inc in Tiverton R.I were absolutely amazing. They worked and fought very hard to make me get my dream car come true. I've purchased many cars in my life but nobody has ever tried as hard as Sarah and Gary to make it all possible. I recommend Sarah A. and Gary G. to anyone looking to purchase a vehicle. 5 stars !!!!!! More

The best dealership I have ever purchased a vehicle from Everyone in the dealership treats you like you are a customer that has been doing business there for years,this was my 1st time.And would not hesitate Everyone in the dealership treats you like you are a customer that has been doing business there for years,this was my 1st time.And would not hesitate to tell everyone I know. More