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Vision Nissan of Webster
Webster, NY
691 Reviews
Vision Automotive Group in Rochester, NY, also serving Buffalo, NY and Syracuse, NY is proud to be an automotive leader in our area. Since opening our doors, Vision Automotive Group has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
Vision Automotive Group has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Vision Automotive Group offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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February 04, 2013
I purchased a used vehicle from them and negotiated in 4 new tires and the nissan pre-owned certification validating factory warranty to 7 years/100k miles. Nissan Pre-Owned Certified promises a comprehens new tires and the nissan pre-owned certification validating factory warranty to 7 years/100k miles. Nissan Pre-Owned Certified promises a comprehensive assessment of the vehicle with replacement of parts/functions that are 60% or more "used". After 5 hours in the service center, the vehicle was returned to me with nothing, but new tires. Of further concern, the tire pressure warning light was on, there was no washer fluid and my back window still did not work. The car was not detailed as promised, but put through a car wash. When concerned about leaving with the tire pressure light, as I had a 1.5 hour ride home, I was assured it was fine. I arrived home with a partially deflated tire that was completely flat the next morning. Dunn Tire advised the tire sensor was bad which caused the air to leak - this vehicle was not safe to drive. This is my first Nissan and thus far it was been a horrible experience. I'm now taking it to a local authorized service center and hoping for a better experience. If this dealership is indicative of the quality and level of consumer responsibility I can expect from Nissan, I will very much regret this recent purchase. More
by Melnaps
Employees Worked With
Sales & Service Dept
