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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
821 Reviews

821 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 31, 2024

The best mechanics and service department hands down. Always tells me what's wrong without sugar coating anything More

by Littlelisa262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

I had an oil change done there and tire rotation. The mechanic never put the oil cap back on after the oil change we didn't realize this until after 2500 miles of driving from New York to Myrtle Beac More

by ashley.yantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Vision has been our dealership for over 20 years. Their service and commitment to their customers has always been top-notch, very courteous and efficient. We always highly recommend your dealership More

by cpohorence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia-Service Dept. receptionist
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 29, 2024

$225/Hr rate and a quote for $600 to replace license plate lights did not sit right with me. Bought after market for $18 and 2 mins to install. More

by 2014Cherokee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"2014Cherokee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 28, 2024

Great experience! Nice salespeople. I would recommend this dealership to friends! Very accommodating and showroom is nice too. More

by schouck29
Recommend Dealer
Yes
Employees Worked With
Shannon Milliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 27, 2024

They took care of all the concerns I had. They returned my phone calls when I called in and left messages. More

by ks130688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 27, 2024

Vision has definetly been an amazing dealership for my service work. Joel was my advisor and was a great communicator and helped triage what work needed to be done that fit my budget. More

by rcieri287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel-Service Advisor
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 27, 2024

They are honest and do excellent work I trust them and the wait time was reasonable More

by nwoodardp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 25, 2024

Never have to wait long, workers are always polite and very respectful. Always communicate well regarding vehicle More

by NANAWELCH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 24, 2024

Came in for an inspection, oil change and recalls. Told me the inspection machine was down when I got there then told me it would be about an hour, at the two hour mark I asked how much longer and the More

by gabby6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea the name of the employees
Oct 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Gabby6" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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