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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
909 Reviews

909 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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May 11, 2024

Nate was great, as was Bill, who was in from Florida. They worked with us to get us what we needed and near our price. . More

by wstrassner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate B. , MATTHEW WILKINS
May 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 11, 2024

Good service and reasonable price. The shuttle home while work is being done is convenient. More

by dean_fakalris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
May 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 11, 2024

Always willing but not always available. Next to impossible to have a service call picked up. More

by klink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Dan G., Elizabeth L., Dan P.
May 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

May 10, 2024

The service person was kind, courteous. Mark was able to get my vehicle right in. More

by PJG327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 10, 2024

taken care of quietly. explained what I wanted. Was told an hour to an hour fifteen -was 45 minutes! More

by bclewis96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can’t remember his name
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 10, 2024

Loved the service center, was taken very well care of by mark jenkins. Will be back for more service in the future More

by RAM_2500HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jenkins
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 10, 2024

Particular filter matter sensor was not installed correctly . Had to be redone. I rechecked it again found sensor wires were not going through the plastic loopholes . Wire could have burned through o More

by guvenbar
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim auto tech
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Guvenbar" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 10, 2024

Called and left messages to schedule service, finally called back 2 days later to schedule 2.5 weeks later. When I arrived they had no record of my appointment. Then they found nothing wrong (they clai More

by GLENN.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Glenn. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 10, 2024

The workers are all kind and ready to assist you. When a team member told me he would see a person who could diagnose an issue with my van, I forgot to get the member's name. I was able to see the More

by RHORNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 09, 2024

My appt was on time and completed as requested in a timely manner. Good service! More

by richb8620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t have names
May 09, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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