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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
889 Reviews

889 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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May 19, 2024

The service department is great. The service manager goes over and beyond to make sure your happy. More

by KNATALE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank the service manager!
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 19, 2024

Needing an oil change , Vision Chrysler Dodge Jeep made it easy to stop in and use their Express Lane Service. They were pleasant & had me out within an hour. Thank You More

by tjq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 19, 2024

I have always had good experiences at this shop. Friendly associates, quality parts and materials, and good communication throughout the process. More

by TMBURNS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 19, 2024

Great deal, easy to work with, but car was not detailed properly, communication with salesman was good, main dealership number not always answered More

by wnielson701
Recommend Dealer
Yes
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Pierce, Bill Simpson, Josh Reyes
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

The service written was a real professional. He was easy to work with and I asked how long will I be waiting for the repair. He said about 30 minutes and that was just about how long it took. More

by jlserio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 18, 2024

The salemannever told me I had to buy a new phone to get the navigation to work.. also I never got a list of the features and he promised me they would install the ability to open the trunk remotely.. More

by sandra.blackmer
Recommend Dealer
No
Employees Worked With
Joe C.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Simpson
May 18, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Hello Sandy, Thank you for your feedback. We also appreciated how much you said Joe was the best and that you would give us glowing reviews for finding you a vehicle you could actually afford. Unfortunately most vehicles in the year 2024 are not compatible with the iPhone5 model, as most of our consumers have at least the 8 or above model. When you are able to upgrade your phone, we would be more than happy to assist with connecting it to make sure it works properly. We also went above and beyond to find you a handsfree open tailgate option on a vehicle you could afford, again if there are any questions on how to use it, we would be happy to assist with that. We're sorry to have earned your business from the reviews you have left, and would appreciate it if you could please stop leaving them as we have only gone above and beyond to assist you.

May 17, 2024

Helped me quick on getting a part for my truck to be fixed and checking for an active warranty. More

by ccrisafulli11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
May 17, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

Staff and service reps were friendly and very professional. Explained the work that was going to be done and told me how long they would need my vehicle. More

by debfink0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 17, 2024

They have always done a great job. I’m not happy that my “lifetime oil changes” are now null and void with the new owner, even though the dealership name didn’t change. But still top q More

by DKELLER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

May 17, 2024

Great customer service. Your service center is reliable and reasonable. Thank you for taking care of me and my car needs over the last 16 years. More

by VPARTRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATTHEW WILKINS, Ashley Pierce, Bill Simpson, Josh Reyes
May 17, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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