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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
889 Reviews
Call Service Center (585) 673-7826

889 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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June 11, 2024

Never return calls. Took 3 months to find the problem with my vehicle. Zero communication. Over priced More

by Npplumbingny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Npplumbingny" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 11, 2024

Fast service a great service department. I highly recommend this facility. The express lane is very convenient More

by ericawellmanphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 11, 2024

Hate their bait/switch tactics and overselling. I just wanted my A/C Freon topped up and they kept changing the diagnosis plan. They did more work than I asked for and then told me that extended wa More

by terry.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gonzalas
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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Terry. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 11, 2024

Love it here, they always take care of my baby and I like that they’re open late! More

by shernellanglais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry, MATTHEW WILKINS, Ashley Pierce, Bill Simpson, Josh Reyes, Lee Martin
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June 09, 2024

Mark was very helpful and they took care of all my service needs I even forgot to mention that my car was making a noise and they fixed the issue being under warranty! More

by Vetterider67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 09, 2024

The service department got me in the same week and took care of all my needs! More

by addekramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2024

Very pleased in my first visit. Appreciate the quick oil change. Will absolutely return for future service. More

by CHASFL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jenkins
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June 09, 2024

The young man at the service desk was very nice and efficient. Appreciate his assistance and as always, greatly appreciate the salesman Joe Cicione. Always great to speak with him and ask questions. More

by ginopress12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2024

The people were very polite helpful and work hard to give me the best deal possible More

by jkj911
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate , Ashley Pierce, Bill Simpson
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June 08, 2024

The service department was great, easy to work with and worth the trip from Lockport More

by gibb2710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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