Vision Chrysler Dodge Jeep Ram - Service Center

Service was great, kept me updated. Not sure if cost was little high. Battery cost was a little costly. Not sure if cost was little high. Battery cost was a little costly. More

Not enough mechanic’s which limits the number of appointments that are available. Appointments need to be scheduled weeks out. appointments that are available. Appointments need to be scheduled weeks out. More

I had an appointment. Service was completed in less time than expected They kept me informed throughout the process and when it was time to pick up the car they double Service was completed in less time than expected They kept me informed throughout the process and when it was time to pick up the car they double checked the service performed and corrected a minor issue that was not completed correctly. Excellent work and excellence in ensuring high level of quality. More

I have purchased 3 Jeeps from Vision and the Service Dept. has always been very good. People are friendly, work is well done and turnaround time is very good. However, in approximately the past year th Dept. has always been very good. People are friendly, work is well done and turnaround time is very good. However, in approximately the past year the phone service at your dealership has become very frustrating and dissatisfying. No one answers the phone! I prefer to make an appointment for an oil change/tire rotation. To schedule an appointment I have called multiple times during the day and it just ends up going into voicemail. I have left a message, but no one calls back. This never used to be the case, maybe since change in ownership? Your new phone “service” is useless. When someone buys a vehicle from you, the long term relationship is with your service department. Not being able to reach someone by phone is a factor taken into consideration when I consider purchasing a new vehicle. Please get someone to answer the phone!! More

Very welcoming, Frank and Will went above and beyond been over backwards to assist me with a few issues. In all everybody in the service department, great people. over backwards to assist me with a few issues. In all everybody in the service department, great people. More

Had a slow leak in tire- Thursday am- Johnny my guy was able to get me in asap- Johnny was great and the service peeps that hooked me up!! able to get me in asap- Johnny was great and the service peeps that hooked me up!! More

Phone system broken requiring drive to schedule work took 2 days instead of 1. Service advisor didn’t start work that was specifically requested at drop off until end of day 1. Paperwork not ready when took 2 days instead of 1. Service advisor didn’t start work that was specifically requested at drop off until end of day 1. Paperwork not ready when I picked up vehicle after they called to say it was done. First.bad service experience in over 20 years at this dealer. Appears to be all new service team in front end. More

I had a Nice experience at the facility. All expectations were met during my recent visit. All expectations were met during my recent visit. More

Would not going anywhere else for service. Service staff is exceptional and I never have to wait to get a appointment Service staff is exceptional and I never have to wait to get a appointment More

I need my car looked at because my air conditioner wasn’t working and heater-. Had an appointment for it on Saturday, July 13 told them I worked nights they said they would call me by 1230 on Saturday to let working and heater-. Had an appointment for it on Saturday, July 13 told them I worked nights they said they would call me by 1230 on Saturday to let me know what was going on with my chief They called at 2:30 in the afternoon and I was sleeping and of course Sunday they were closed. I get all these phone calls Monday morning regarding the jeep.. Come to find out I needed a new air compressor, which is fine. They gave me a price they had to order. It never called me to let me know on Monday. What was going on then I called them.. they said the The part would be in on Monday, Tuesday, the latest and the car will be done on Tuesday, July 16. After calling and calling on Tuesday, no response Wednesday oh yes, it’ll be done. Still not done on Wednesday and no call from them Thursday. They promised it would be done by 4 o’clock. I had to work. It wasn’t done till 430. Horrible communication.. You need to go back to your old employees. This rebuilding of your company is terrible. It sucks. I will find somewhere else to go.. More