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Vision Chrysler Dodge Jeep Ram - Service Center
Rochester, NY
821 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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821 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center
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August 09, 2024
Phone message says no appointment necessary for oil changes- it’s a lie. Told workers about it- still was same 2 weeks later. Service department never answers phone, yet when I was there noticed guys s changes- it’s a lie. Told workers about it- still was same 2 weeks later. Service department never answers phone, yet when I was there noticed guys sitting in front of computers, writing on their coffee cups. Told oil change would take about an hour so I waited there- took nearly 2.5 hours. Terrible service. Never buying car from here again- never coming back for any service. More
by john.palo
Verified CustomerEmployees Worked With
August 08, 2024
This dealership is awesome, they actually care about their customers. They were there for me at time I needed them. their customers. They were there for me at time I needed them. More
by WILLOW2009BLI
Employees Worked With
August 07, 2024
This dealership need a new phone system. They have multiple numbers none of which anyone answers. Told to leave a message and you will be called back. This also did not happen. Go to their w They have multiple numbers none of which anyone answers. Told to leave a message and you will be called back. This also did not happen. Go to their website to schedule service and this also does not work. Web site advised that for oil changes you can come in without an appointment and be serviced within one hour. Stopped in and was told it would be a 3 hour wait. So I made an appointment for another day in person and had to come back. I live over a half hour away. More
by samuraibear
Employees Worked With
Johnny G.
August 03, 2024
This is the best Dodge/RAM service center I've found in Rochester. The manager and staff were helpful, and had the oil change, brakes and tailgate for my RAM 3500 done within a few hours. The quality of th Rochester. The manager and staff were helpful, and had the oil change, brakes and tailgate for my RAM 3500 done within a few hours. The quality of the work was great. More
by aaronsteans
Employees Worked With
August 02, 2024
The team was accommodating and professional. They made sure to keep me informed throughout the entire process. They made sure to keep me informed throughout the entire process. More
by JOHNSCULLY282
August 02, 2024
I was in and out very quickly loved it. Josh made it so I came in and drove off Josh made it so I came in and drove off More
by jay.colon49
Employees Worked With
Other Employees :
The finance guy I don’t remember his name was the best he was from another one visions but not that one
July 31, 2024
The service writer argued with me about my extended warranty even though they had already done work under the warranty. He also argued with me about replacing both front bearings stating that only the warranty even though they had already done work under the warranty. He also argued with me about replacing both front bearings stating that only the left side needed to be replaced on a truck with 80K miles. More
by jefftomaka
Employees Worked With
Brad Hooper
July 28, 2024
Thoroughly explained what the issue was with my car. Didn’t need anything fixed at that time, and appreciated the no charge visit! Thank you! Didn’t need anything fixed at that time, and appreciated the no charge visit! Thank you! More
by ldwyer17
