Vision Chrysler Dodge Jeep Ram - Service Center

Took over two and half hours for an oil change and inspection. Had an appointment for 9:30. Didn’t leave until after 11:00. inspection. Had an appointment for 9:30. Didn’t leave until after 11:00. More

Terrible! No one ever answers the phone. I made an appointment on line, but they had no idea when I got there. They fit me in, with an estimate of $400 for an No one ever answers the phone. I made an appointment on line, but they had no idea when I got there. They fit me in, with an estimate of $400 for an oil change and fuel filter replacements I got a bill for $800. The service manager adjusted it to $500. We’ve been going there for over a decade… never again! More

Made an online appointment for service but service office seemed unaware of the appointment. However, the service staff/mechanics were able to complete the work. No complaints or issues. seemed unaware of the appointment. However, the service staff/mechanics were able to complete the work. No complaints or issues. More

They worked well with me with getting me a loaner and made good on the blown motor on the used car I purchased made good on the blown motor on the used car I purchased More

They gave me multiple different stories. The sales person made the “repair” seem super complicated but all the car needed was a new battery. The sales person made the “repair” seem super complicated but all the car needed was a new battery. More

When I bought the car it came with lifetime oil changes, they no longer honor they no longer honor More

My service experience started with three days of automated answering machines asking me to leave a message and they would get back to me. NOTHING. when you call 100% of the time no one in service an automated answering machines asking me to leave a message and they would get back to me. NOTHING. when you call 100% of the time no one in service answers. So I drove to the dealership and ask for an appointment. They wanted to schedule me two to three weeks out. I insisted they take the car the next day and do electrical dionostics. They did and when I picked up the car they told me that a harness had rusted and needed to be replaced. The bill would be $1200. They ordered parts. I waited. Another 4 or 5 days and no update. Drove back and the invoice for the part was at the service desk. When I questioned why there was no harness on the list I was told they fixed the ground wire instead. The parts were a rusted fill tube that was needing replaced. Oddly the bill is still $1200. It would be another 10 days before I could get the work done. Asked to talk to the service manager and he gave me a raft of excuses about how understaffed he was he went back to his office an ignored me. A man at the desk now couldn’t find the parts order. The third visit went a little better. The manager seemed to want to help find the parts and promised to call me day to tell me wether or not they found the parts. NOTHING AGAIN. The manager told me on my next trip to drop it off Thursday and maybe they can get it done by Friday. The next morning at seven thirty I dropped the car off with a counter guy named Brad. At first he wanted a week to work on it. I told him of his manager’s promise so he looked in the schedule and there was nothing. He scheduled the worked and I left. By 5:30 he called and said it was done. He was very anxious to please me. I went back down to pick up the car and was out in a few minutes. More

Service dept is awful. I was contacted to schedule an appointment for a recall. I took car in on scheduled date, and never got a call. Went in at 5:30 PM only to be told th I was contacted to schedule an appointment for a recall. I took car in on scheduled date, and never got a call. Went in at 5:30 PM only to be told that they need to order the part and it is on back order. They should have let me know that when the appointment was scheduled to save me a wasted trip. I had to take a day off without pay, and now when the part comes in I have to do it again! More

terrible,the did a lot of things wrong,more than one person should be able to take your money,won't answer the phone or call back after leaving messages. person should be able to take your money,won't answer the phone or call back after leaving messages. More

Mechanic work done on my truck was terrible. Someone else had to fix it. Had no issues with frank, he was great Someone else had to fix it. Had no issues with frank, he was great More