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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
854 Reviews

854 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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September 25, 2024

I really enjoy going there for my maintenance. From the staff to the technicians everyone seems to care about the needs of the customer. More

by samassinacere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

The service was very pleasing, trying to schedule an appointment was difficult with their phone system More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Everyone in the Service Center was very friendly to work with. John Gonzalez Helped get both my vehicles services scheduled and quotes setup for the repair work I needed and kept me in the loop as parts wer More

by JASONMEATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzalez
September 21, 2024

Things have changed in the past 18 months , and it’s all for the worse. Especially service . More

by benjaminrenford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Everyone was friendly and explained what they were doing with my car and finished in a timely manner More

by laratari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

False advertising regarding price of service. Rude staff who wa so copy slu aware of the issue and was upset when I addressed it More

by Crackmango
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Thank you for the assistance, you were very helpful and easy to work with throughout the process. More

by kyledimartino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

The service has been excellent. It is timely and very professional. They always contact me and keep me informed while they are in the process of doing the job. Kind and courteous to More

by cercproperties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

The service department will not answer the phone, nor will they return phone calls. I have to go to the dealership.In order to make an appointment. They do not report back as they told me. They would for More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
September 19, 2024

300 dollars was extremely expensive to change a headlight. They also quoted me 300 and then after the fact they added 5 dollars to the bill for cleaning that wasn’t mentioned when they told me the More

by Ckbenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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