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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
854 Reviews

854 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 10, 2024

I had a great experience servicing my vehicle at the Vision Dodge Location! I would recommend highly! More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Gonzalez
October 07, 2024

Had my oil changed Good customer service It was odd when my Jeep was ready, it was parked in the last row by the trees-#302 or 304 sign was still on rear view mirror, steering wheel, seat and floor pro More

by LADYBAKE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Staff was friendly and informative. I appreciate that they come find in the waiting area More

by JAW7553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know a name, but service dept
October 06, 2024

Great service this was for a recall service. They arranged for a Uber ride. Made the whole ordeal comfortable. More

by SIZZLING70S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Worst service experience ever, no shuttle, broke exhaust pipe during recall for catalytic converter refused to fix, saw many bad reviews with similar experience, will never return to this dealership or any More

by cristoforogeraci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

The issue was taken care of and fell under our extended coverage. Courteous attentive staff. More

by PROGALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

My auto technician Tim is excellent. He is professional, extremely knowledgeable and very customer oriented. He is an asset to the dealership and team. Truly appreciate the hard work he More

by tbrown223
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Brown
September 30, 2024

First rate service beginning with my initial call. JOHNNY in the service dept was outstanding. He was uplifting when I needed it. He kept me updated through out, phoning or texting every day . He is More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHNNY
September 30, 2024

Service was great. There was a little mixup when I made my appt via the website. But Frank checked to see if a technician would be available. It took maybe a little mor More

by Billmhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

I made an appointment for a recall, oil change & inspection. When I got there I was told they couldn't do the recall. The other work was done & was great. I was supposed to get a call the followi More

by jwilkinson6770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the names of who I dealt with except John.
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