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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
884 Reviews

884 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 02, 2025

My experience was handled very well. Vision CDJR exceed my expectations. We will be bringing other vehicles that need service in the future More

by chauncee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

You now no longer honor the free oil changes that were part of the deal when we bought the truck new in 2017 this was a valuable part of the deal to us . Now we no longer feel loyal to this dealership be More

by Lulumoo6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Prompt scheduling of the visit and prompt completion of the work. Delivered as promised. Thanks! More

by rdiraddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Joe was such a pleasure to work with! Top tier service. I had looked at a couple dealers closer to me (I’m based near Albany which is a few hours from Rochester)but couldn’t find someone More

by VALERIEO
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

They are so helpful and pleasant and give me incredible peace of mind. My experiences with everyone there have been excellent. Cynthia is a real asset to their customer service and Frank is always super at More

by stephinny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia in Customer Service
February 28, 2025

Pleasure to deal with the service dept. . priced fairly and everything promised was done on time. More

by tar4311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Always have a great experience here! It's worth the dive across the city to get my Jeep serviced here. Thank you!! More

by agolden4470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

Repaired everything i asked except for left headlight which has no low beam. Service department still passed it gor an inspection. I made another appointment on March 1 to repair it. More of my time an More

by BLAKELY18
Service Time
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Ridiculous expensive. .. No communication Never returned my calls or messages Will not be back and certainly won't purchase another vehicle there More

by cvial97
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with jim
February 21, 2025

The sales associate was very friendly,and helpful. Was very prompt in returning calls,and getting answers to any of my questions. The sales management was likewise pleasant to work with. More

by johntyler4750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt R.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
1
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