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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
902 Reviews

902 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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April 02, 2025

Great service as usual from Vision Dodge. They have a friendly staff and a nice waiting area with free coffee and WIFI while they service the vehicle. Highly recommended. More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 02, 2025

Cynthia who handled all my questions and many asks was exceptional! She read everything back to me to make sure everything I needed and wanted was done. I was even allowed to keep my vehicle on the lot w More

by Ali Fernaays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia 5 stars!
Apr 02, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 01, 2025

Staff is a pleasure to deal with. This is the third vehicle I’ve purchased here and probably wouldn’t be my last. More

by rehlinger401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 01, 2025

I was very happy with how quick it was to get my car back thank you More

by courtneythomas9089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2025

Was quick process, no issues, was able to take car home same day. Will return for detailing promised. Overall was a good experience. Would buy again. More

by richb8620
Recommend Dealer
Yes
Employees Worked With
Nicholas Venditti
March 27, 2025

They did a great job. Great communication the entire time. Excelled customer service start to finish. More

by bakera0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
March 25, 2025

offering "free" inspections and then always finding something to fail it for is pretty shady. fell for it 2 years in a row...I won't be back next year! More

by joykravetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Joy. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 25, 2025

They did not fix my side lane management system. They reset it and said they couldn't find anything wrong with it. It worked for 4 days and stopped today. Obviously there is something wrong with it. More

by kbeaumont242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know these people
Mar 26, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Kim. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 23, 2025

So I have been using this service department for many years. I called on a Friday to get my oil changed, tires rotated and I was having an issue with a tire losing air. I spoke to Joe in service and righ More

by TDargento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Coon Service Advisor
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 22, 2025

Called and set up an appointment for an oil change. Friendly and easy to do on the call. Actually talked to a real person. Dealership was great and staff was very friendly. Vehicle was done when they s More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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