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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
860 Reviews

860 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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January 27, 2025

I have been a customer since 2014 but the service I recently received was unsatisfactory I will never be back More

by weitzelbridget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Garnish
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

The service was great i was treeted very nice. My vehicle was returned to me taken care of. More

by JOSEMRODRIGUEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Ortiz
January 19, 2025

The people in the service department are very attentive when you’re there. I had to call and leave multiple messages to get an appointment which took 3 to 4 days. It took almost 3 hrs to mount and balance More

by derrickslavas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

They are number one to treat customers with a smile In their faces Excelent all over More

by franciscomiranda65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Dan was great, but we are still going to have to figure out why my clutch isn’t synced up after the clutch recall. It’ll be my 3rd time in for the same thing and I wonder what damage is being done to my dr More

by costales74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
January 11, 2025

We had a problem with our car while out of town . Vision, in particular Johnny Gonzalez in the service department made a very stressful time much better! We felt confident that he would be sure our c More

by charlotte.landahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Gonzalez
January 10, 2025

Honestly, I was a beat away from trading my car in and starting over with another one. There was a deep hum in my jeep that no one could figure out. I brought my jeep in for a Service Start/Stop alert, bu More

by Christina D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny was great!
January 09, 2025

The service department employees were very helpful, polite, professional, and willing to work with me More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

My first time getting my vehicle serviced here. Communication was excellent. General maintenance was done and recall work was scheduled More

by maryjoyce0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 31, 2024

Needed an oil change badly and they were able to squeeze me in right away More

by NIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzalez, Taylor Markel
Jan 07, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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