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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,101 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,101 reviews

October 24, 2024

Came in for an inspection, oil change and recalls. Told me the inspection machine was down when I got there then told me it would be about an hour, at the two hour mark I asked how much longer and the More

by gabby6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea the name of the employees
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Oct 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Gabby6" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 21, 2024

We were very impressed that we spoke with about every salesperson to help us go where we needed and no hounding us to buy anything. The service department was very attentive and took care of our truck. More

by CBRENNESSEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 18, 2024

If I had my choice I would definitely choose somewhere else. They have the mentality of, “that’s not my job”, they do not communicate. You can’t not reach them by the phone number listed. If you have “war More

by Hankinthehook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Hankinthehook" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 18, 2024

Service staff very polite, attentive to what I had to say, clean service advisors area, neat appearance, beheicle completed by time requested, very pleased, bery professional More

by rascan2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 18, 2024

All the service writers were professional and helpful. I appreciated the ride from the shop to my office and back. More

by Sharif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 18, 2024

It is virtually IMPOSSIBLE to communicate with anyone in "service" by telephone. I had to get a ride there to speak with anyone about scheduling my broken car! This is not customer service. More

by tgj2118
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Tgj2118" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 18, 2024

Courteous and knowledgeable. Accomplished the work in a timely fashion. Will definitely be back again. More

by BASS4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 18, 2024

Friendly service. All questions were questions. The finance department fixed a mistake without being asked. More

by selina.ragland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Milliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 17, 2024

Nate is the best. He took care of me and made sure I left the dealership in love with my car. More

by caitlyn.childress
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 17, 2024

The work done on the vehicle was fine as always but I had to contact the service department 3 times over the course of a month before anyone got back to me regarding my issue. I felt like I was being ignored More

by WJSCHOFF007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"WJSCHOFF007" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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