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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,103 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,103 reviews

October 31, 2023

Vision Dodge has a great maintenance service team. Front desk excellent. Efficient, attentive and courteous. More

by CARLOS.MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
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October 29, 2023

Prompt customer service and the service was completed when promised. The service advisor, Mark, was very professional and he arranged a ride for me to my office. More

by jfmarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth L., Dan P.
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October 29, 2023

A wheel bearing took them 5 days to fix. No loaner. Rental cost a bunch. More

by paul.pensgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L.
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Oct 31, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 28, 2023

In and out in record time for oil change, NYS inspection, and tires rotated. All covered under the WAVE program. More

by deusyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name but he met me at the door, introduced himself, and checked me in and out.
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Oct 31, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 27, 2023

The dealership was bought out (without notifying purchasers) and now not honoring free oil changes given to purchasers years prior. But will offer free NYS inspections to you and your family to try More

by JA5445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan P.
Report | Print
Oct 27, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"JA5445" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 27, 2023

Great service . Didn't have an appointment yet got complete routine service that I needed More

by mfalvo1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
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Oct 27, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 26, 2023

It was a very welcoming environment and the people working there were easy to talk to and receptive to the customers needs. More

by CHADDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue I. was the sales representative that we worked with, Dan G., Edgar Quinones, MATTHEW WILKINS
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October 26, 2023

My most recent service appt went near perfectly. The work was performed quicker than expected, the young man that assisted me was personable, knowledgeable, and helpful, and with the minor exception More

by Cenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Gilbert
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Oct 26, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 26, 2023

They did a great job taking care of all my concerns. They also took extra time to explain multiple questions I had about the work needed and how to prevent from recurrence. Thank you. More

by curt8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jenkins
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Oct 26, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 26, 2023

Great place. Honest people, patient, and straight forward. Enjoyed our experience 100%. Great job team. More

by neeraj_234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burr is EXCELLENT. So is Astrit Gaxha - EXCELLENT , Dan G., Dan P.
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Oct 26, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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