Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,103 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
Contact Dealership
View Awards

920 Panorama Trl S

Rochester, NY

14625

Directions

By Type

Showing 1,103 reviews

November 04, 2023

Larry was great. Friendly, knowledgeable (35 yrs) helpful, and pleasant. Service was on time. Thanks for that!! More

by jmckay5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyana and Larry , MATTHEW WILKINS
Report | Print
November 03, 2023

Under the new local leadership (Gen Mgr) the dealership is far more professional than it was when I purchased vehicles there in 2014 and 2018. More

by rwharris31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyanna Harris, Dan G.
Report | Print
Nov 03, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 02, 2023

I had fast friendly service when I brought my car in for an oil change. More

by tjwalls8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Bulger
Report | Print
Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 02, 2023

Disappointed the dealership went back on its word. I bought my jeep here years ago and part of the deal/contract was they would do oil changes for free on it forever. Now, they decided to start chargi More

by Scott Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Scott. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Nov 02, 2023 -

Scott Howard responded

Appreciate the response. I will say everyone I’ve interacted with at the dealership has been friendly and helpful my years going here.

November 01, 2023

Reported abnormal brake noise at 16k miles. Dealer refused any warranty support and instead tried to sell me tires and brakes (at 16k miles) even though they were not needed at all to pass insp More

by kevin.guarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Uknown
Report | Print
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Kevin. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

November 01, 2023

Quite disappointed probably overworked and underpaid mgt needs to look at it closely not manager More

by drw231.dw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan P.
Report | Print
Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Drw231.dw" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

Timing was just as promised. Very comfortable waiting area. There were interesting snacks and drinks. More

by cscoppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Report | Print
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 31, 2023

I had to raise my voice to be acknowledged in front of 4 employees which was unfortunate because I had been standing front of them for a few minutes. Made eye contact with the man on the phone. He said noth More

by Noneya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Report | Print
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Noneya" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

Courteous fast service. Have bought five vehicles from them, and both of my son and daughter have as well.. More

by karferr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Report | Print
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 31, 2023

Everyone was very nice and helpful! I would highly recommend! Joe and Scott were great! More

by BETHIES3115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burr, Dan G.
Report | Print
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

1
...
42
43
44
...
111