Vision Chrysler Dodge Jeep Ram

I came into the dealership and asked to test drive a used car which I then placed a down payment to hold the car until I received an insurance check I had been waiting on as a result of an accident. Before l car which I then placed a down payment to hold the car until I received an insurance check I had been waiting on as a result of an accident. Before leaving I was reassured that the car was mine and that there was a sold sticker on the car and it was being held for me. A few days later I received a text from salesman 1, the salesman who I placed the deposit with informing me he was leaving the dealership and someone would reach out to me to take over my purchase. I was never called, so after two days I then had to contact the dealership, NO ONE contacted me to make sure I was being taken care of. When I asked for a purchase agreement from my new salesmen to finalize my loan with the bank it came back at a higher price than what was originally agreed on with my previous salesperson, who had sent me a picture of the price days earlier before his exit, but neglected to send the official purchase agreement. I was told that the higher price included a "Lo-Jack Tracking Device" being placed on the car, an added feature put on by Vision to their cars, which I had been previously warned by a friend who was a former employee was standard procedure. I asked for this to be removed and for them to honor the original price that I HAD IN WRITING from the original salesmen. Salesmen 2 informed me that they would not honor the price and that it was never going to be that price to begin with and blamed his former colleague for misrepresenting the price. Feeling like I was being taken advantage of, I asked to speak to someone above him. After two days of silence from Salesmen 2. I was contacted by Scott, the sales manager. Little did I know that the second salesman assigned to my deal also left the dealership (never was notified) and my new salesperson 3 (someone I had never known was handling the sale) was out for the week because of a family emergency. Scott was extremely disrespectful and unprofessional over the phone, nonetheless I set up a time on the following Monday to finalize the purchase. After getting no where with Scott, as a last ditch effort to advocate for myself I got in touch with the general manager of the dealership, Edgar. He expressed that they were not trying to "pull one over on me" with the price change and restated that my first salesmen had written the wrong price on the sheet I was sent a picture of Day 1. He said if I wanted we could explore other options for cars. After countless back and fourth, I swallowed my pride and decided I still wanted the car. After thinking this over for a day (A Sunday) I called first thing Monday morning to confirm a time to pick up the car. Edgar informed me that he needed some time to "get his ducks in a row" and that he would give me a call later. After not hearing from him all day I called him at 5pm where he proceeded to tell me that they sold the car to someone else. NOT ONCE DID I EVER SAY THAT I DIDN'T WANT THE CAR. Edgar then tried to put the blame back on me and say that I gave him the impression I didn't want the car. Apparently wanting the original price you're given is "not wanting the car." I can't believe how horribly run this dealership is. The disorganized, lack of professionalism and communication is absurd. I will NEVER be giving them my business and I will make sure everyone I know is aware of the HORRIBLE experience I had there. More

It was quick and efficient. I went it, figured out what was wrong with my car and they worked on how to fix it for me! I went it, figured out what was wrong with my car and they worked on how to fix it for me! More

It was good but I have a concern. . none of the service I has was posted on my carfax report . none of the service I has was posted on my carfax report More

Nice dealership but expensive. The customer service rep was nice and a clean waiting area. The customer service rep was nice and a clean waiting area. More

My new jeep had to be towed back to the dealership They had to wait for a software update from Jeep to fix my brand new car had to wait for a software update from Jeep to fix my brand new car More

They scheduled me for a repair, and didn't have the parts when I dropped it off. when I dropped it off. More

Top notch customer service. Excellent work, excellent attention to detail. Pleased as always Always great! Excellent work, excellent attention to detail. Pleased as always Always great! More

I had an appointment for an oil change. It took a long time, nearly an hour and a half. I asked about a squeak in my brakes but no one was available to look at it. It took a long time, nearly an hour and a half. I asked about a squeak in my brakes but no one was available to look at it. More

Gave for service for gas out let repair , so many other repairs were done except the one one I asked , told me I didn't write at time of booking , which was not true , after speaking he told to keep for on repairs were done except the one one I asked , told me I didn't write at time of booking , which was not true , after speaking he told to keep for one more day , then gave without doing stating don't have part need to order , next day when I took car engine warning light still on , I called him he told me it is due to gas out let it showing engine is fine , I couldn't believe completely I felt not organized, not time efficient, not able to meet average expectation More

Eager to please Very helpful throughout the whole process from beginning to end of sale from beginning to end of sale More