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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,103 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,103 reviews
Verified Customer
February 27, 2024
Larry was very curt bordering rude. I had to call to get any updates on my vehicle. I was told I'd have it on Tuesday and did not end up getting it on Friday. Fortunately Dan stepped in I had to call to get any updates on my vehicle. I was told I'd have it on Tuesday and did not end up getting it on Friday. Fortunately Dan stepped in and provided amazing service. He saved the experience for me personally by taking ownership of the issue and going above and beyond to make up for the poor experience prior. Dan is definitely an asset to the Mopar family. More
by jmallen75
Employees Worked With
Larry
February 24, 2024
Great communication. Made the process smooth and efficient. Excellent service Knowledgeable, high quality and dedicated to providing superior customer service. Made the process smooth and efficient. Excellent service Knowledgeable, high quality and dedicated to providing superior customer service. More
by SCSHORT
Employees Worked With
Larry
February 19, 2024
Terrible customer service since the new ownership has taken over. I went in for an oil change and they never informed me they were no longer honoring free oil changes for life - which we were promised w taken over. I went in for an oil change and they never informed me they were no longer honoring free oil changes for life - which we were promised when we bought the vehicle. When I left the lot after the oil change, the engine was making a horrible rattling sound. The technician tried to convince me that the vehicle was making the sound when I brought it in. They told me that I needed new tires and new brakes, but never said anything about the engine sound and were more than happy to let me drive off the lot like that. When I turned around and went back in to ask about it they gave me a quote for an additional $1200+ The whole experience was frustrating and disappointing. We have been loyal customers of theirs for 5+ years - but will be taking our business elsewhere going forward. More
by ayandek
Employees Worked With
Jordan
February 19, 2024
The sales and finance teams were great to work with…… my only complaint is I purchased a pre owned truck and it was washed for delivery but the people they use for there interior cleaning are terrible !!! U only complaint is I purchased a pre owned truck and it was washed for delivery but the people they use for there interior cleaning are terrible !!! Under the seats were crumbs, small wrappers and overall not cleaned at all, the seats still had some stains as they weren’t shampooed and the engine compartment wash filthy, short of a few parts with armor all applied. The truck was advertised as certified yet I’m not sure a mechanic even looked at any of it !!! More
by patrickgriffin67
Employees Worked With
MATTHEW WILKINS
February 14, 2024
Service was great! But being barraged by the sales department for a scheduled appointment, then to busy to speak to me, not very good. Left my name with Hector, who sai But being barraged by the sales department for a scheduled appointment, then to busy to speak to me, not very good. Left my name with Hector, who said he would call me,and hasn't, poor sales/marketing tactics. I very well might have been willing to sit down and talk about possible ways to lease another Jeep, but to busy to speak. No follow-up. More
by Lhurn175
Employees Worked With
Mark
