Vision Chrysler Dodge Jeep Ram

I had multiple phone calls to sales people and requested from the first call that they send me the Carfax history of this vehicle instead of simply describing it as "clean". No one ever did that and when I from the first call that they send me the Carfax history of this vehicle instead of simply describing it as "clean". No one ever did that and when I finally reached someone (namely Ashley Pierce) who actually did call me back, the vehicle was already in the process of sale to another customer. I don't have any hard feelings against the dealership and am glad they found a customer and hope that customer is satisfied with the purchase, but if you are in the business of selling cars, it behooves you to follow all the leads. If I wasn't seriously interested, I would not have called back 5 times! More

Great. Easy to make appointment. Car was ready without issues The staff was very polite and friendly Easy to make appointment. Car was ready without issues The staff was very polite and friendly More

Quick service, final price as quoted. Great restrooms and great snack selection in the vending machine. Great restrooms and great snack selection in the vending machine. More

Easy. Friendly. Efficient. Great service! The team explains everything and takes care of the customer while they wait. Friendly. Efficient. Great service! The team explains everything and takes care of the customer while they wait. More

Lawrence was awesome - he was able to fit me in for service without an appointment and noticed that my NY state inspection was due and offered to have the inspection performed for me and then provided service without an appointment and noticed that my NY state inspection was due and offered to have the inspection performed for me and then provided it free of charge! Awesome experience, five stars and I would recommend this service center to any Jeep owner. More

They are completely disorganized and there was no continuity of staff. From scheduling a test drive to picking up the car I worked with 4 different people. When I scheduled a test drive, neither car continuity of staff. From scheduling a test drive to picking up the car I worked with 4 different people. When I scheduled a test drive, neither car I wanted to see were even there!! 2 weeks later the car I originally wanted to see was returned from being on loan and wasn't even cleaned before my scheduled appointment. Ultimately I bought a more expensive new car. At pickup, none of the paperwork was ready and i had to wait while it was prepared. Additionally, i was given the wrong amount due and overpaid with a bank check. I fid get a refund check but its just a testament to how disorganized this place was. Another example is that the sales person could only find one of the keys to the car. I had to go on my own time and have a new one made. The sales person never went over the features of the car with me at pick up. I was handed the one key and left to figure it out on my own. I had to contact the salesperson twice to follow up on the registration after transferring plates from my prior vehicle. It took about 3 weeks before the plates were registered to the new car through the DMV. The whole experience dealing with Vision totally soured the joy of purchasing a new car. I won't be buying any cars from this place ever again or dealing with them for any service needs. More

I made my appointment. They had everything prepared for me to get the job done, in the same day. The service department did an excellent job. They had everything prepared for me to get the job done, in the same day. The service department did an excellent job. More

The dealer has always fixed my vehicle correctly. However my experience wasn't as good as it normally is. They were 2 different coupons on your website for services. Your dealership would not honor t However my experience wasn't as good as it normally is. They were 2 different coupons on your website for services. Your dealership would not honor them because of the disclaimer. Been coming there for years and was disappointed that this occurred. I've spent tens of thousands of dollars at this dealership but the coupons couldn't be redeemed because the extra $40 total was a huge deal. More

Very difficult to get anyone on the phone and messages are not returned. Once you do get through, it is good. Very frustrating. are not returned. Once you do get through, it is good. Very frustrating. More