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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,103 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,103 reviews

April 10, 2024

Always takes care of my needs and is always very forthcoming with costs and timetables. Service managers and techs are always poignant about what is and isn’t wrong More

by ERIN.DESKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Dan G., Dan P.
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Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

This dealership is willing to help when ever possible. Not too pushy when trying to sell a car, and stay professional. More

by KARILEE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in sales .
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Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 10, 2024

To many calls from the call center. 6 in one hour. unreal.seems one hand is not talking to the other hand More

by rworden3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
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Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

April 09, 2024

Worst experience ive ever had with a dealership. No communication. truck blew up because they never inspected the oil pan and it was rotted out. Same day i purchased! Took over a month to get answe More

by Ryan quigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan P.
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Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Ryan. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership and to the President of Sales.

April 07, 2024

Helpful and understanding, quick and easy service, I will be back again. Easy to make an appointment online too! More

by doyle.rebecca92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 06, 2024

The dealership is very established in the Penfield area. Joe, our sales person is honest and also very experienced. The transaction was smooth and stress free. More

by julana.thompson
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 06, 2024

The service was good but trying to schedule the job was terrible. Had to call multiple times to get a response More

by elizabethbastian66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Dan G.
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Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

April 05, 2024

:great customer service :possible accommodation :will not turn anyone down :I’ve Been here twice and if need be ill Return for a third More

by Danielle39elliott
Recommend Dealer
Yes
Employees Worked With
Larry , Dan P.
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Apr 05, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 04, 2024

Clean comfortable waiting room. Nice staff Free coffee and free oil change is always a nice thing More

by brian_elowsky2000
Recommend Dealer
Yes
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Apr 05, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 04, 2024

Pretty good, hopefully you'll get more help soon. I do understand that alot of places are having that problem More

by DDOMAIRE
Recommend Dealer
Yes
Employees Worked With
Lawrence Gilbert
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Apr 05, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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