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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,102 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,102 reviews
July 23, 2024
Phone system broken requiring drive to schedule work took 2 days instead of 1. Service advisor didn’t start work that was specifically requested at drop off until end of day 1. Paperwork not ready when took 2 days instead of 1. Service advisor didn’t start work that was specifically requested at drop off until end of day 1. Paperwork not ready when I picked up vehicle after they called to say it was done. First.bad service experience in over 20 years at this dealer. Appears to be all new service team in front end. More
by rhewlett0
Verified CustomerEmployees Worked With
July 23, 2024
I had a Nice experience at the facility. All expectations were met during my recent visit. All expectations were met during my recent visit. More
by bdileo
July 22, 2024
Would not going anywhere else for service. Service staff is exceptional and I never have to wait to get a appointment Service staff is exceptional and I never have to wait to get a appointment More
by dina51908
Employees Worked With
July 21, 2024
I need my car looked at because my air conditioner wasn’t working and heater-. Had an appointment for it on Saturday, July 13 told them I worked nights they said they would call me by 1230 on Saturday to let working and heater-. Had an appointment for it on Saturday, July 13 told them I worked nights they said they would call me by 1230 on Saturday to let me know what was going on with my chief They called at 2:30 in the afternoon and I was sleeping and of course Sunday they were closed. I get all these phone calls Monday morning regarding the jeep.. Come to find out I needed a new air compressor, which is fine. They gave me a price they had to order. It never called me to let me know on Monday. What was going on then I called them.. they said the The part would be in on Monday, Tuesday, the latest and the car will be done on Tuesday, July 16. After calling and calling on Tuesday, no response Wednesday oh yes, it’ll be done. Still not done on Wednesday and no call from them Thursday. They promised it would be done by 4 o’clock. I had to work. It wasn’t done till 430. Horrible communication.. You need to go back to your old employees. This rebuilding of your company is terrible. It sucks. I will find somewhere else to go.. More
by TFMVP94
Employees Worked With
Johnny
July 19, 2024
Need to answer your phones and/or return voicemails. I literally had to drive to the dealership to make a service appointment. I literally had to drive to the dealership to make a service appointment. More
by Anonymous
Employees Worked With
Didn’t work with any of these service associates
June 22, 2024
My car has been taken in twice for the same issues and they are still not fixed. I have had difficulty reaching the service center by phone, and it has taken several weeks at a time to be taken in for ser they are still not fixed. I have had difficulty reaching the service center by phone, and it has taken several weeks at a time to be taken in for service. I will be bringing it in for the third time for the same issues, and no rental car is available. Overall, I feel that I am not being taken seriously, and I am very dissatisfied with the service that I have received especially considering that I am a first time customer who purchased a brand new vehicle. More
by ashley
Employees Worked With
Name not provided
