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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,102 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,102 reviews

August 10, 2024

Horrible service and even worse communication . When I schedule my car to be fixed I shoukdbt drop it off then they take 3 weeks to actually fix it .lets not even get into trying to reach someone o More

by usmcss1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Usmcss1775" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 10, 2024

They provide service. Very nice people to deal with. Convenient to my house. Excellent results. They keep my car in excellent condition. More

by ron.steinberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 09, 2024

Worst dealership in the western New York area sense being boughten by a California company More

by mjcc143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Mjcc143" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 09, 2024

Phone message says no appointment necessary for oil changes- it’s a lie. Told workers about it- still was same 2 weeks later. Service department never answers phone, yet when I was there noticed guys s More

by john.palo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, John. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 08, 2024

This dealership is awesome, they actually care about their customers. They were there for me at time I needed them. More

by WILLOW2009BLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 07, 2024

This dealership need a new phone system. They have multiple numbers none of which anyone answers. Told to leave a message and you will be called back. This also did not happen. Go to their w More

by samuraibear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny G.
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Aug 07, 2024 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 04, 2024

They are very helpful and polite. Waiting time was minimal. This is my 2nd vehicle with them. More

by NANAWELCH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 03, 2024

This is the best Dodge/RAM service center I've found in Rochester. The manager and staff were helpful, and had the oil change, brakes and tailgate for my RAM 3500 done within a few hours. The quality of th More

by aaronsteans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 02, 2024

Beware, they practice bait and switch. Car "no longer available" when you go to appointment. More

by BaitandSwitch Not ok.
Recommend Dealer
No
Employees Worked With
Joe C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2024

The team was accommodating and professional. They made sure to keep me informed throughout the entire process. More

by JOHNSCULLY282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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