Vision Chrysler Dodge Jeep Ram

Service dept is awful. I was contacted to schedule an appointment for a recall. I took car in on scheduled date, and never got a call. Went in at 5:30 PM only to be told th I was contacted to schedule an appointment for a recall. I took car in on scheduled date, and never got a call. Went in at 5:30 PM only to be told that they need to order the part and it is on back order. They should have let me know that when the appointment was scheduled to save me a wasted trip. I had to take a day off without pay, and now when the part comes in I have to do it again! More

terrible,the did a lot of things wrong,more than one person should be able to take your money,won't answer the phone or call back after leaving messages. person should be able to take your money,won't answer the phone or call back after leaving messages. More

Mechanic work done on my truck was terrible. Someone else had to fix it. Had no issues with frank, he was great Someone else had to fix it. Had no issues with frank, he was great More

had appointment for service and told service I would wait for car, took way longer than expected. Would have dropped off if I knew length of time for service for car, took way longer than expected. Would have dropped off if I knew length of time for service More

timely and polite. honest and helpful. keep car clean and protected. would not go anywhere else for service. honest and helpful. keep car clean and protected. would not go anywhere else for service. More

Haven't interacted with the dealership in a while A lot of new people since I was last there, especially in the service department. I gave them a lower scope because they weren't able to find a leak in my of new people since I was last there, especially in the service department. I gave them a lower scope because they weren't able to find a leak in my tire More

Very difficult to get anyone to answer the phone. Service is terrible. Comuniction with customer, there isn't any. I will never go back, never. Service is terrible. Comuniction with customer, there isn't any. I will never go back, never. More

Only if You get Your phone service taken care of. I had a very hard time getting through to find out about My car. Also they did not have the right number down that I gave them. I had a very hard time getting through to find out about My car. Also they did not have the right number down that I gave them. More

It was really hard to get someone to talk to on the phone to make an appointment. I called for a week and left three messages, no one called me back. Someone finally answered. The guy I did talk to was great to make an appointment. I called for a week and left three messages, no one called me back. Someone finally answered. The guy I did talk to was great. Very kind, helpful. I think his name was Johnny. But it was very frustrating that I couldn’t call and talk with someone. We will be taking our car some place else next time. More

Had a trailer wire harness installed last Saturday. It took over five hours for the work to be completed. On Sunday morning I tested it out on my camper. All the lights work. But the trailer brakes It took over five hours for the work to be completed. On Sunday morning I tested it out on my camper. All the lights work. But the trailer brakes DO NOT WORK!!! After lifting the hood, I found a blue wire the harness bundled up with a zip tie.! And a sensor bracket was Broken. Now I have to take it somewhere else to complete the job. Having this wire harness installed was the main condition of me buying the Jeep in the first place. I’m not happy at all and not worried about what else is wrong with this vehicle I purchased? More