Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,101 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,102 reviews
August 30, 2024
It was great in and out in a very short time . All employees were excellent All employees were excellent More
by fairhaven2017
Verified Customer
August 30, 2024
Can’t get ahold of anyone in service. Online bookings isn’t available. Was better before they changed ownership. Online bookings isn’t available. Was better before they changed ownership. More
by lianachloros
August 30, 2024
Thank you for the great service on my rental. The staff was incredibly helpful and made the whole process smooth and efficient. I was impressed by the cleanliness and condition of the vehicle I r The staff was incredibly helpful and made the whole process smooth and efficient. I was impressed by the cleanliness and condition of the vehicle I rented. I will definitely be recommending your rental service to friends and family. Additionally, I look forward to using your services again in the future. More
by Yadielmartinez
Employees Worked With
Other Employees :
Ashley Pierce, Bill Simpson, Lee Martin
August 29, 2024
Unable to make an appointment for over a week because went right to voicemail left a message with my phone number to have it returned and was never returned. Made at least five phone calls and had a hard went right to voicemail left a message with my phone number to have it returned and was never returned. Made at least five phone calls and had a hard time getting through. Car was done and I never received a phone Call Eva after I called and left a message with my number for somebody to call me. I went in two hours after my car was done because I didn’t hear from anybody to pick my car up. More
by Dibbles
August 28, 2024
I’m impressed with how quickly they were able to service my jeep. It needed a new radiator and I was able to get it towed there and fixed within a couple days. My only complaint is it was hard to initially my jeep. It needed a new radiator and I was able to get it towed there and fixed within a couple days. My only complaint is it was hard to initially get a hold of a person then when I had three different people telling me they would be my rep. More
by Ntsiwik
Employees Worked With
Joel, Bradley and Johnny
August 24, 2024
Absolutely, terrible. You can't get your vehicle into service By calling, you literally have to fiscally Go down there and make an appointment. And when you finally get an You can't get your vehicle into service By calling, you literally have to fiscally Go down there and make an appointment. And when you finally get an appointment No one calls you to tell you the status of Your vehicle you literally have to drive back down there and check when you finally get there,no one knows why your vehicles there can't find the paperwork. It's an absolute s*** show. They don't answer their phones. Their customer service has gone down the drain. It's very disappointing !!! More
by Joshuamichael
August 24, 2024
I had to call 15 times to get through to the service department because the phone line suck after I had the work done on my vehicle. I noticed that there was a huge scratch on the rim of my tire after t department because the phone line suck after I had the work done on my vehicle. I noticed that there was a huge scratch on the rim of my tire after they had to do work on the tire. More
by Cargirl24
Employees Worked With
N/A
