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Vision Buick GMC
Rochester, NY
744 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 746 reviews
September 09, 2024
My salesman was helpful and courteous and didn’t apply any pressure as far as my making a choice of car. There was some confusion on the day that I picked up the car and I had to wait longer than I would any pressure as far as my making a choice of car. There was some confusion on the day that I picked up the car and I had to wait longer than I would have liked. That being said, my experience in buying a car was in general a positive one I would definitely call Jake again if in need of a new car. More
by Carol
Verified CustomerEmployees Worked With
Jake
September 08, 2024
Bad Business, As A Company Customer Service! They Don’t Answer The Phone. Make A Lot Of False Promises But Once You Off The Lot , It’s To xxxx With You They Don’t Answer The Phone. Make A Lot Of False Promises But Once You Off The Lot , It’s To xxxx With You More
by cameronciara417
Employees Worked With
Michael Borelli
September 07, 2024
Vision Buick salesman was thorough and accommodating to our requirements. We enjoyed our experience with them and would recommend them to others. our requirements. We enjoyed our experience with them and would recommend them to others. More
by JKRAIS
September 04, 2024
The customer service is abysmal. My car was there for over a week, got it back where it said was fixed. Drove it less than 2 miles and all of the lights came back on. Took it back in My car was there for over a week, got it back where it said was fixed. Drove it less than 2 miles and all of the lights came back on. Took it back in and car was there for an addition 2.5 weeks. I called a bunch of times to see what was going on. They didn't know what was wrong for over a week and no one would call me back. I only received a few calls saying "we are working on it." Pathetic customer service. More
by jm_gerlach
Employees Worked With
Ray
September 03, 2024
Tye service work was fine. Making the appointment was not. I called to make an appoint for my recall and the lady who answered was not very friendly. She placed me on hold for Making the appointment was not. I called to make an appoint for my recall and the lady who answered was not very friendly. She placed me on hold for a good 10 minutes and never came back on the line. When I called , I informed her of my wait and she never apologized. All she said was ok. I also don’t appreciate having someone call while my vehicle was there trying to upsell me on another and offering to buy my vehicle. Very unprofessional! More
by JOEYBAR72
