Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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In all honesty I am not sure just what was done to the car. George said that the ?bolts in the front end of the car were worn and that is what was causing the loud rattle which I told him to fix. I can car. George said that the ?bolts in the front end of the car were worn and that is what was causing the loud rattle which I told him to fix. I can't find on the 'check sheet' that an oil change was done as I requested - the sheet is just marked that they filled the oil and the box that shows that an oil change was done is blank. We agreed that the Castle injector service was okay to do. So was an oil change done or not?? Otherwise everything was done okay and I could feel the car drive much better on the way home. In answer to the next question I would have preferred to have had the opportunity to talk with George when I picked the car up. More
I would recommend the dealership because the people working there are friendly and knowledgeable. I am comfortable that when I leave my car for service the work will be done right and no unnecessary s working there are friendly and knowledgeable. I am comfortable that when I leave my car for service the work will be done right and no unnecessary services will be sold to me. More
The staff were very professional and helpful. The car was repaired in the time frame given. The price for the trnsmission flush was a little too much money. repaired in the time frame given. The price for the trnsmission flush was a little too much money. More
Everyone at Bob Hastings is very friendly, professional, & helpful. I like the point system to save some money. They were able to take me at the last minute, which was very helpful to me. Great job! & helpful. I like the point system to save some money. They were able to take me at the last minute, which was very helpful to me. Great job! More
Brought my car in with a minor to correct a problem with the rear window defogger and routine maintenance. Mike took the time to test and explain what he found but decided to look further after discussing t the rear window defogger and routine maintenance. Mike took the time to test and explain what he found but decided to look further after discussing the problem with me. He discovered a service bulletin which hopefully corrected the problem. I appreciated the time he took to explain what was done and what he would do to correct the problem. Very pleased with the service provided by Jim, Michelle and Mike. All were very professional!! More
As always, everything from my call requesting an early appointment and need for prompt service (I wait for my service and had another appointment that did not permit an extended time for service). Upon a appointment and need for prompt service (I wait for my service and had another appointment that did not permit an extended time for service). Upon arrival, appointment was honored with a minimal wait for the service and a full explanation of SUV's condition. Also, as always, greated with a smile and was everything ok as I left. More
Bob hastings is always able to meet my schedule, they provide me dependable service at a resonable price. Jerry does an excellent job of keeping me informed of the status of thier work. I wouldn't take m provide me dependable service at a resonable price. Jerry does an excellent job of keeping me informed of the status of thier work. I wouldn't take my vechicals anywhere else. Thanks. More
Service people are always friendly, informative, knowledgable, and helpful. I speak with Angela in parts and the office worker in the service area as well. Everyone is professional. knowledgable, and helpful. I speak with Angela in parts and the office worker in the service area as well. Everyone is professional. More
Brought car in for oil change and tire rotation, prescheduled appointment. The service took much longer than we were told it was to take which made my husband late for an appointment prescheduled appointment. The service took much longer than we were told it was to take which made my husband late for an appointment More
Fast service that I trust. I feel they want me to be satisfied, not just make more work for themselves down the road. They also greet me by name and are friendly. satisfied, not just make more work for themselves down the road. They also greet me by name and are friendly. More