Vision Buick GMC

After shopping for several weeks at local dealerships for the perfect vehicle I finally arrived at Bob Hastings in Penfield and was pleasantly surprised to be greeted by Salesman Antwon Ragland. Antwon was p the perfect vehicle I finally arrived at Bob Hastings in Penfield and was pleasantly surprised to be greeted by Salesman Antwon Ragland. Antwon was professional, genuine and patient as I explained all the things I didn't like about the previous cars I had test driven at other dealerships. He reassured me that he had the perfect vehicle that would meet all my needs, save on gas mileage and have increased safety features. The minute I test drove the GMC Acadia Antwon selected for me I knew it was the one but I had some negotiating to do. Again he went to work for me and got me the best possible trade in for my vehicle making the deal impossible to walk away from. Needless to say I love my new car and I continue to be impressed by Antwon's attention to customer service. I will be referring my friends and family. More

Thanks for taking me on such short notice. Since I work out of town/state my time home is very precious. Being so flexible means a lot to me. Thanks and have a Happy New Year. Tim out of town/state my time home is very precious. Being so flexible means a lot to me. Thanks and have a Happy New Year. Tim More

Awesome customer service from start to finish. Keep informed throughout the process as to work need and cost. Work also done in a wonderful time frame. Hours that dealership is open and shuttle service informed throughout the process as to work need and cost. Work also done in a wonderful time frame. Hours that dealership is open and shuttle service is an enormous plus! More

The Service personnel that I have worked with, (Michelle, Jim & Jerry) are all fantastic. They ALWAYS answer the phone and nearly 100% of the time either answer my question or accomodate my service requests Jim & Jerry) are all fantastic. They ALWAYS answer the phone and nearly 100% of the time either answer my question or accomodate my service requests. In this particular case, I called the day before my service and was given my requested next day and time appointment. More

Everyone was so wonderful! They took care of me Everyone was so wonderful! They took care of me right away, even though I did not have an appointment (due to the safety concern.) They arranged Everyone was so wonderful! They took care of me right away, even though I did not have an appointment (due to the safety concern.) They arranged for an immediate shuttle ride both ways for me. The shuttle driver was friendly. They told me about the price first. They tried everything they could to keep the price down. The fellow who helped me, got in my car to show me where the recycle air button is and the proper position to keep it in. The cashier was wonderful! There were even peppermint candies! I would not go anywhere else for service! More

Quick and easy visit for service, everyone was knowledgable and ready to assist thank you...! Keep up the great work and people will keep returing for service on the vehicles they buy. knowledgable and ready to assist thank you...! Keep up the great work and people will keep returing for service on the vehicles they buy. More

Have had Hastings service this car (2004 Envoy) since new. Now has 122,000 miles and still runs and rides like it did when it was new. Will easily reach my trade-in schedule of 150,000 miles or 11 years, new. Now has 122,000 miles and still runs and rides like it did when it was new. Will easily reach my trade-in schedule of 150,000 miles or 11 years, whichever comes later. More

One of the main reasons that we purchase our cars at Bob hastings is because of the fine people that we have grown accostomed to dealing with in both Sales and Service. In Sales Mark Baonnadonna and Steve hastings is because of the fine people that we have grown accostomed to dealing with in both Sales and Service. In Sales Mark Baonnadonna and Steve Page are people that we trust and that we believe give us the best deals that are available. In the Service department I have been dealing with Jim Pilosi, Gerry Harden, Michelle and Leo for a long time and am always confident in the recommendations that they make for any services to our automobiles and that the amounts of money that we are charged are fair. Bob Hastings repeatedly does everything they can to be a good service provider and they let us know that they value our business. More

I had taken my Saturn Aura to another dealer for routine oil change and tire rotation. I asked them to check for the source of a noise I was hearing from under the front end- the problem was diagnosed as a oil change and tire rotation. I asked them to check for the source of a noise I was hearing from under the front end- the problem was diagnosed as a loose bearing on a control arm. When I found that this was covered under my warranty and I would need to take it to a GM dealer for the work, I chose Hastings. Jim was very pleasant to work with and fit me in for the necessary repair as soon as possible. I wasmade to feel very welcome and I like the Preferred Owner Rewards program. More