Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vision Buick GMC
Rochester, NY
1,167 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,167 reviews
Verified Customer
January 08, 2026
This was the worst service I have received anywhere. My truck was only 5 months old. I received a coupon in the mail for the first maintenance service for free. I gave the coupon to the service rep when My truck was only 5 months old. I received a coupon in the mail for the first maintenance service for free. I gave the coupon to the service rep when I dropped the vehicle off so they would know what was expected. They were supposed to change the oil and filter, rotate the tires, top off the DEF and do the 12 point safety inspection. They rotated the tires but did not reset the TPMS so I had to do that myself. Fortunately, I own the tool to do that. They supposedly changed the oil and filter but they did not reset the oil life indicator, I had to do that also. They did not add any DEF to the truck. I had to buy some and add it myself. I guess I should have checked all this stuff before I left the dealership but I thought I could trust them to do the work that they were supposed to do. I've learned my lesson and I don't think I'll be back to Vision for service work. More
by KWSMITH1048
Employees Worked With
January 05, 2026
I went there for NYS inspection and they made emission inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because they forgot to put the key for my tires back in my car. That being said I had to go to another place for the NYS inspection, because I didn't feel happy to go back again to make it there. More
by karendls2172
Employees Worked With
January 05, 2026
It was efficient and fast. I was aware of what they would be doing prior to the work being done. They are friendly, and continue to check back updating in the progress (I waite I was aware of what they would be doing prior to the work being done. They are friendly, and continue to check back updating in the progress (I waited while service was being done). More
by amywade07
Employees Worked With
Donna
January 04, 2026
2 Car still has all of its problems. Dealership can not get the parts or even a reasonable promise of parts to fix the two seat related problems. The Apple Car Play issue is undiagnosed Dealership can not get the parts or even a reasonable promise of parts to fix the two seat related problems. The Apple Car Play issue is undiagnosed and continues. On the positive side, the service department employees are friendly and trying to do their best job. More
by cvolo
Employees Worked With
You can inquire at the dealership and determine that and the entire history
