Village Pointe Toyota

Alex was very professional and attentive to our needs in purchasing a Grand Highlander. The entire staff was very friendly and professional. purchasing a Grand Highlander. The entire staff was very friendly and professional. More

Alex Engelman worked hard to get me into the vehicle that I wanted. He was very personable while being very professional. He took all the time I needed to explain the features on the vehicle, but there are I wanted. He was very personable while being very professional. He took all the time I needed to explain the features on the vehicle, but there are so many I will definitely go back for tutorials. I worked with Brian Sharp for the financing. (Wish he had explained cost of some of the extras more but probably my fault for not asking more questions.). I would have bought them anyway so will have him explain them to me again. Will definitely recommend Village Point Toyota, Omaha E. More

The staff at Village Pointe Toyota was very easy to work with. The entire sales process went quickly and everyone was very friendly. with. The entire sales process went quickly and everyone was very friendly. More

Crooks! I recently purchased a new car here and am very disappointed with my experience. This was my first time purchasing a new vehicle and was very excited I recently purchased a new car here and am very disappointed with my experience. This was my first time purchasing a new vehicle and was very excited to do so. I worked extremely hard to save up a sizeable down payment to make it happen. My initial sale person Yann was amazing. somewhere along the way things went terrible. I paid for add ons that I knew nothing about. One is "Club Plus" I still don't know what that is. The other is a "Vehicle Service Agreement" not exactly sure what that is either. I believe that it's an extended warranty of some kind which was not discussed. I said no to all add ons except a paint sealer. The Sales Manager said he'd throw window tints in for free. These add ons that I unknowingly agreed to pay for that on are on my Purchase Agreement cost me almost $4,000. I found this out the day after I picked my car up and got a notification from the company that gave me the loan through dealership. I put $10,000 down on a Toyota Corolla that stickers for $28,364. The "Zaktek Ultimate Paint Sealer" cost $379. I was shocked when looking at my loan that I owed $23,139 towards the principal. I trusted these people and I shouldn't have. It was late and I had been there for hours. I verbally said no to all add ons except the paint sealer and window tint. I trusted that when the Finance Manger said all I have to do is sign a couple things and we'll be done here that I was signing what we had verbally agreed to. I purchased the car on a Thursday and did not pick it up until Saturday. On Thursday I did not receive any paperwork other than a receipt stating that had simply given them $10,000 in cash, and sheet with vehicle specific information to give to my insurance. As stated before this was my first time at a new car dealership so I did not think much of it. I pick my car up Saturday afternoon and I'm super excited to finally get my new car. One of sales people pull it up front and they hand me the keys and the owners manual with some paperwork inside. Wasn't asked to sign anything when I picked up the car or anything of the sort. I drive my car around on Saturday and am very happy. Sunday morning I get that notification that I owe way more than expected on the principal of my loan. I grab the paperwork that is in my car and go over it and discover these things that got added on without my knowledge. I talk to some family members and friends about what's going on and they all think that my entire experience is weird. I never received any more paperwork other than the Purchase Agreement, Agreement to Insure the Vehicle, something that goes through the rights of every state, and what I received Thursday. I have nothing showing that I signed up for "Club Plus" or a "Vehicle Service Contract" I was told that all services on the vehicle would be free for the first 36 months or 36,000 miles. Never did they say anything about a contract that I would have to pay for. I will be going to the Dealer to discuss my concerns and hopefully come to a resolution. I fear that this will not work out in my favor as they seem to be predatory, greedy people that just want as much money as possible and do not care about the needs of their customers. Hopefully i get my down payment back and out of this contract as the trust has already been lost and I no longer wish to do any business with these people. I will update this review after speaking with the General Manager. Hopefully they make things right and decide not to basically steal $4,000 from me. More

Carlos was really great! He made the experience of buying a new truck much more enjoyable He made the experience of buying a new truck much more enjoyable More

Brooklyn was great to work with. We had a major issue with our 2013 Prius two days after purchase. It had an after market catalytic converter installed and was not functioning prop We had a major issue with our 2013 Prius two days after purchase. It had an after market catalytic converter installed and was not functioning properly. I emailed Brooklyn and Terry, the general manager called me within a day and we scheduled an appointment to look at the car. Barry, the service manager, gave me the good news that they would fix it. They ordered the part and three weeks later I took the Prius in and they fixed it for free. Couldn’t have asked for better service. Thank you. More

I really enjoyed working with this dealership. Everyone worked hard to help get me into the car I wanted. I would definitely work with them again Everyone worked hard to help get me into the car I wanted. I would definitely work with them again More

The overall experience at Village Point Toyota was remarkable, and it was largely due to your professionalism and commitment to excellence. Please extend my appreciation to the entire team at Village remarkable, and it was largely due to your professionalism and commitment to excellence. Please extend my appreciation to the entire team at Village Point Toyota for their contribution to the exceptional service I received. More

My sales person Carlos and his manager Marshall were provided customer service that was above any beyond my expectations. My husband and I were very unsure about what we wanted. As soon as we arrived on provided customer service that was above any beyond my expectations. My husband and I were very unsure about what we wanted. As soon as we arrived on the lot, Carlos approached us and provided a warm greeting and proactive role in helping us figure out what our options were and identifying what was important to us. Marshall made it very clear that he was there to work with us and to do whatever he could to find a deal that worked for us. Martin handled our finance paperwork. He also did an excellent job at efficiently going over all our additional service options and was very cognizant of what we wanted and what we could afford. The whole team felt very family oriented and the interactions felt like a collaboration vs a win lose mentality. We also got to speak with Gavin another sales associate who made us feel extremely comfortable and welcomed. This was truly the best car buying experience I’ve ever had and I would definitely recommend and go back to village pointe Toyota for future purchases. More

Excellent staff, helpful and knowledgeable. Thanks Village Pointe Toyota and Brooklyn Atwood (our sales associate) for making my son’s day! Thank you! We really appreciate it :) Thanks Village Pointe Toyota and Brooklyn Atwood (our sales associate) for making my son’s day! Thank you! We really appreciate it :) More