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Village Pointe Toyota

Omaha, NE

4.7
2,192 Reviews

18201 Cuming St.

Omaha, NE

68022

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Showing 2,192 reviews

March 19, 2025

Good experience with Josue, Marshall, John Foster and Julian. Could cut down on the wait between agreeing to purchase and finalizing transaction. Always room for improvement. More

by Westco24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue, Marshall M., Julian
Mar 20, 2025 -

Village Pointe Toyota responded

Thank you for sharing your experience! We're glad to hear you had a good experience with Josue, Marshall, John Foster, and Julian. We also appreciate your feedback about the wait time between agreeing to purchase and finalizing the transaction. We’re always looking for ways to improve and will certainly take that into consideration. We hope to serve you even better next time!

March 04, 2025

After pointing out descepencis with vehicle, never heard back from them for price of vehicle involved question. More

by safeilen
Recommend Dealer
No
Employees Worked With
Have no idea
Mar 07, 2025 -

Village Pointe Toyota responded

We strive to provide a transparent and informative experience for all our customers, and your feedback regarding the vehicle's pricing is valuable to us. If you're willing, please contact John Foster at 402-983-9652, to help us have a complete understanding of your concerns and the details regarding your prior interaction.

March 01, 2025

I had an absolutely fantastic experience purchasing my new car at Village Pointe Toyota, and it was all thanks to Zach! From the moment I walked in, Zach made the entire process smooth, stress-free, and e More

by Straightdowntown
Recommend Dealer
Yes
Employees Worked With
Zachary Jannenga
Mar 03, 2025 -

Village Pointe Toyota responded

Thank you for sharing your fantastic experience! We're so glad to hear that Zach made the entire process smooth, stress-free, and enjoyable. It’s wonderful to know that he went above and beyond to help you find the perfect car. We truly appreciate your recommendation and are thrilled to have had the chance to serve you at Village Pointe Toyota!

February 24, 2025

Great to work with. Cesar made the process quick and easy. No hassle and no pressure. More

by jackienoma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alcantara
Feb 26, 2025 -

Village Pointe Toyota responded

Thank you for your feedback! We're glad to hear that Cesar made your experience quick and hassle-free. Enjoy your new vehicle, and let us know if we can help with anything in the future!

February 20, 2025

I've been searching online for several months for an EV truck. I saw a lot that seem to fit all of my needs and desires. Then I came across the ideal EV truck at Village Pointe Toyota. The truck had all th More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cesar Alcantara
Feb 21, 2025 -

Village Pointe Toyota responded

Thank you for your detailed review! We're so happy to hear that you found the perfect EV truck at Village Pointe Toyota and that Cesar made your experience smooth, especially with buying online. His dedication to providing custom videos and helping with transport really shows how much he cares about his customers. We appreciate your recommendation and look forward to serving you again in the future! Enjoy your new truck!

February 05, 2025

Was absolutely amazing to work with and very professional will be back to him again. More

by jean.ly.moreno.1962
Recommend Dealer
Yes
Employees Worked With
Donny
Feb 06, 2025 -

Village Pointe Toyota responded

Thank you for your kind words! We're delighted to hear about your positive and professional experience. We look forward to welcoming you back in the future and continuing to provide you with excellent service.

January 31, 2025

Salesman Josue was great. His director Marshall M was to have things all ready when we arrived @ 11. Nothing was ready. Took us aver 3 hours at the dealership. Good thing we More

by Al & Linda
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Ramos, Marshall M,
Feb 04, 2025 -

Village Pointe Toyota responded

Thank you for sharing your experience. We appreciate your kind words about Josue and are glad you love your new car. However, we recognize the significant frustration caused by the lengthy process and lack of preparation. We take your feedback about communication and process improvement seriously. Our goal is to provide a smooth, efficient experience, and we clearly fell short in this instance. We will use your input to enhance our coordination and streamline our buying process to ensure future customers have a more seamless and timely experience. We apologize for the inconvenience and appreciate you taking the time to help us improve.

January 28, 2025

Almost completely hassle free. Overall the purchasing process was not unpleasant. All staff were friendly. More

by shaunmcmahon
Recommend Dealer
Yes
Employees Worked With
Jon Foster, Cesar Alcantara
Jan 29, 2025 -

Village Pointe Toyota responded

Thank you for sharing your experience! We're pleased to hear that your purchasing process was smooth and largely hassle-free. Our goal is to make every interaction comfortable and enjoyable, and we're glad our friendly staff helped create a positive atmosphere. While we always aim for completely hassle-free experiences, we appreciate your balanced feedback and are happy that you found the process not unpleasant. We look forward to continuing to improve our service and hope to exceed your expectations in future interactions.

January 24, 2025

Jose Castaneda was wonderful from the first day we are inquiring until the day we get the car he was there More

by ruvierajimenez29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George, Jose Castaneda
Jan 24, 2025 -

Village Pointe Toyota responded

Thank you for sharing your experience! We're so glad to hear that Jose provided excellent service from start to finish. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to serving you again!

January 15, 2025

Village Pointe Toyota is awesome with a wide range of vehicles to choose from. The staff, especially Zach was very knowledgeable about the Tundra that I purchased. Zach walked me through setting up my ph More

by Jhuelskamp1701
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Jannenga
Jan 17, 2025 -

Village Pointe Toyota responded

Thank you for the wonderful review! We’re thrilled to hear that you had such a positive experience. It’s fantastic to know that Zach provided you with knowledgeable assistance and walked you through all the features of your new Tundra, including setting up your phone and remote start. We’re also grateful for your kind words about our General Manager, Terry, and the professionalism of our entire sales staff. Your recommendation means a lot to us, and we appreciate your trust in us for your vehicle needs. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new Toyota!

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